E2E Digital L2C Architect

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Accountable for the end-to-end Lead-to-Cash (L2C) process and policy architecture across HPE Networking (HPE + Juniper). Shapes and governs the integrated L2C operating model, ensuring alignment across pillars and consistency from front office through back office. Partners closely with L2C Design Leads and pillar teams to maintain experience coherence, decision traceability, and alignment to the intended customer, partner, and seller experience.

Reports into the L2C Management Office (LMO).

• E2E L2C Business Architecture Ownership:
  Define and govern the end-to-end L2C process and policy architecture; ensure pillar-level designs align to an integrated model; define digital strategy.
• Policy Rationalization Leadership:
  Shape and lead the inventory, assessment, and rationalization of legacy L2C policies; frame tradeoffs and escalate decision points as required.
• Persona & Experience Direction:
  Own the definition of core personas and guide development of experience blueprints and journey maps; ensure these artifacts anchor detailed design and prioritization.
• Digital & Process Alignment:
  Guide translation of experience and policy intent into digital and process design guardrails; ensure implications to systems and data are surfaced early.
• Cross-Pillar Design Governance:
  Orchestrate interlocks across Front Office, Back Office, Channel, Technical, Data, and Intake leads to prevent siloed optimization and manage cross-functional impacts.
• Architectural Decision Support:
  Support governance forums with clear framing of options, risks, and downstream implications; ensure decisions are reflected consistently across design artifacts.

• Deep knowledge of end-to-end Lead-to-Cash processes and cross-functional operating models
• Experience leading policy harmonization and enterprise process architecture efforts
• Strong business- and systems-thinking mindset; able to assess upstream/downstream impacts of design decisions
• Ability to translate strategy and experience intent into clear capability guardrails
• Executive-ready communication and facilitation skills across business and IT stakeholders

• 10+ years in enterprise process architecture, transformation, or operating model design; experience in user experience design strategy and principles
• Experience supporting large-scale commercial and business transformation and/or integration programs
• Familiarity with core L2C enabling platforms (e.g., CRM, CPQ, order management, provisioning, entitlements, billing, finance) and their architectural interdependencies

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Decisions, Business Development, Business Metrics, Business Performance, Business Strategies, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Cross-Functional Teamwork, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Leadership, Long Term Planning, Managing Ambiguity, Personal Initiative + 5 more

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the…