Order Management SME

Overview

Order Management SME. This role is designed as Hybrid with an average of 2 days per week onsite at an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company delivering technology to connect, protect, analyze and act on data and applications from edge to cloud. We value diverse backgrounds, offer flexibility, and seek bold, collaborative progress.

Job Family Definition:
Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure sales orders are completed from quote to delivery and credited appropriately for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing according to service and product agreements. Records, updates and validates customer and deal information in systems;

produces reports and analyses of sales processing activities.

Management Level Definition:
Applies an intermediate level of subject matter knowledge to solve common business issues; works on problems of moderately complex scope; acts as an informed team member providing analysis and limited project direction input; follows guidelines and interprets policies; evaluates unique circumstances and makes recommendations.

• Support sales processing activities and process improvement for an assigned area, account or process.
• Demonstrate capability and understanding of requirements in all areas of sales processing; develop client interaction and negotiation skills.
• Review process evaluation results to perform analysis, identify issues and opportunities, and provide data to resolve client claims or inquiries.
• Communicate analysis results to internal stakeholders and implement changes to processes or tools to improve performance and customer satisfaction.

Bachelor's degree in Business Management or equivalent. Typically, 2-4 years of experience.

• Experience implementing policies, processes, and analytics methods to support client sales processing.
• Analytical, statistical and problem-solving skills; ability to apply them to business scenarios.
• Understanding of sales processing tools, systems and practices.
• Familiarity with reviewing and interpreting client agreements; strong written and verbal communication skills (English and local language).
• Ability to communicate sales processing plans, proposals, and results and negotiate options.

Health & Wellbeing: A comprehensive benefits suite supporting physical, financial and emotional wellbeing.

Personal & Professional Development:
Programs to help you reach career goals, whether becoming a knowledge expert or applying skills to another division.

Unconditional Inclusion:
We are inclusive, value varied backgrounds, and offer flexibility to manage work and personal needs. We strive to be bold together and act as a force for good.

Follow HPE on social channels for updates. This role is within the Sales Operations family at an intermediate level. Salary ranges and location details are provided as examples and may vary by geographic location and candidate qualifications.

EEO Statement: HPE is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, or other protected categories. HPE complies with applicable laws related to arrest and conviction records and supports applicants with criminal histories where permitted by law. All legitimate opportunities will come through official company channels. For more information about your EEO rights, please review the Know Your Rights resources.