Principal Product Manager – Smart Services

Responsibilities

• Leads and develops product management over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, new service introduction, and sales readiness and associated processes.
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
• Ensures customer/channel requirements are prioritized in HP's product development roadmap and that customer journeys are researched and well-documented.
• Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., product warranty support and cost analysis, service product marketing content/collateral, telemetry capabilities, service onboarding, and improved IT processes.
• Partners and consults with current business and Go-to-Market teams to help optimize service market performance.
• Develops and delivers product training to both internal HP and external customers and channel partners.
• Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
• Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
• Provides leadership in the development and execution of the HP Services Vision – helping customers transform their business and derive measurable business value from their IT investment.
• Utilizes technical and business skills to lead complex cross‑functional activities that have a high impact on the services business.
• Provides mentoring and guidance to peers and lower-level employees.

• Typically, 10+ years to demonstrate mastery of Service Business Management and/or Service Product Management.
• Advanced experience in several of the related disciplines of delivery, solution architecting, or business planning before taking a business management role.
• High knowledge of IT and the services industry.
• In‑depth and broad knowledge of company organization, functions, culture, HPS portfolio, routes to markets, and end‑to‑end processes.
• Unique mastery and recognized authority in area of responsibility.
• Need solid technical, and state‑of‑the‑art functional, or business knowledge.
• Knowledgeable in PC Service strategies.
• Highly developed problem‑solving abilities.
• Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations.
• Strong skills in exercising independent judgment.
• Ability to correctly design reports and interpret their output.
• Highly developed project/program management and change management skills.
• Solid understanding of business planning methods and business acumen.
• Excellent presentation skills.
• Highly developed negotiation/influencing skills.
• Proficient in Power BI and Excel.