Service & Quality Advisor II

Job Title:

Service & Quality Advisor II Duration: 12 months assignment

Schedule:

5/40 - Onsite

Location:

Spring, TX About Airswift:
Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with unique project needs. With over 1000 employees and 9,000 contractors operating in over 60 countries, Airswift's geographical reach and pool of talent available is unmatched in the industry.

• Incident Communication:
  Communicate product quality incidents and events in line with notification guidelines.
• Improvement Opportunities:
  Proactively identify and develop improvement opportunities related to service and quality.
• Service & Quality Enablement:
  Develop, implement, and maintain effective service and quality processes and tools to support global supply chain operations. Drive continuous improvement initiatives aimed at enhancing customer satisfaction KPIs. Champion change initiatives and support effective communication and engagement across global teams.
• Performance Stewardship & Dashboard Management:
  Support oversight of quality performance and consistent stewardship and interpretation of service and quality KPIs. Support identification of best practices in stewardship processes across teams. Maintain the supply chain KPI dashboard, ensuring accuracy, relevance, and accessibility for users.
• Leadership & Governance:
  Lead business process improvement council activities to support alignment with corporate goals and delivery of key initiatives. Lead the global quality community of practice network to facilitate knowledge sharing, alignment, and operationalisation of initiatives.

• 5+ years of relevant experience. Bachelor’s degree. Strong expertise in quality and KPI management related to supply chain. Solid understanding of Quality Management Systems (QMS) and the strategic purpose of customer satisfaction KPIs. Experience driving process management and continuous improvement initiatives. Ability to collaborate effectively across diverse, cross-functional global teams. Strong communication and interpersonal skills. Proficiency with PowerBI, Microsoft tools, and SAP.
  
  Ability to support dashboard management, data accuracy, KPI stewardship, and performance interpretation. Affinity for operational efficiency and the ability to learn supply chain capabilities quickly.