Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

About the Organization:

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world. We're solving the world's most complex challenges, and our people are at the forefront of progress.

The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what's next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.

We offer:

• A competitive salary and award-winning benefits
• A diverse, inclusive, and supportive culture and team
• Growth through professional development, on-the job learning and stretch assignments
• A network of talented and motivated colleagues
• Work-life balance and support for career development

What you will be doing:

• Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders
• Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams
• Apply frameworks and best practices to evaluate the transformation program's readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program
• Evaluate and analyze data to support business strategy/operations improvements
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
• Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications
• Foster organization wide collaboration in solving problems
• Engage and work with senior stakeholders

Education and Experience:

Required:

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience leading cross-functional, strategic or transformation projects.
• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or Q , stakeholder management, financial management, problem solving
• 10+ years of relevant experience

Preferred:

• Project management certification such as PMP/PMI certification
• Lean Six Sigma or equivalent improvement framework
• Change management experience
• Management Consulting experience
• Advanced facilitation skills
• Previous experience in the technology industry

Skills:

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
• Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results.
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
• Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
• Influence and negotiation skills: ability to build strong…