Services Offer Execution, North America Solutions Category Manager

Services Offer Execution, North America Solutions Category Manager Description
-Role Scope & Expectations:

The Services Offer Execution Category Manager within the N.A. Solutions Category team will report to the HP Solutions Senior Manager within the North America market, reporting to the HP Solutions Global Business Unit. This is an individual contributor role with focus on Lifecycle (Support) Services with accountability to work across all customer segments plus channel. The individual will drive execution of programs and initiatives within the market working collaboratively with the GTM team, the inside services sales org, the generalist sales teams and channel.

They will work with the market team to execute programs, enable sales and execute all operational and tactical activities. Through this position, the individual will be expected to routinely exercise independent judgment in developing methods, techniques and criteria for achieving objectives.

Applies unique mastery of subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives including technologies, theories and techniques. Works on problems of diverse complexity and scope. May act as a team or project leader and/or mentor providing direction to team activities and facilitate information validation and team decision making process. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.

Ability to handle most unique situations. May seek advice to make decisions on complex business issues.

Business Impact: (High)
Drives activities that have significant impact on North America growth of Lifecycle (Support) Services Product Lines. Drives results within targeted business/ customer/channel segments for print transactional services.

Engages with sales teams to drive services attach in every deal, every day; create new energy and momentum in market for new service offerings.

Key Responsibilities include:

Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Develops strategy and sets functional policy and direction in defining the category business plan and strategies to drive growth and profitability.

Successfully operates in the most complex disciplines, in which the company must operate to be successful.

Leads large, cross-division functional teams or projects that affect the organization’s long-term goals and objectives.

Collaborates with various internal teams from marketing, sales, and finance to ensure seamless execution of category plans.

Monitors key performance indicators (KPIs) and sales performance to identify areas for improvement.

Demonstrates a broad understanding of product categories, business management, and sales challenges/strategies.

Supporting HP Sales audience by being a go-to resource for Lifecycle (Support) Services.

Frequently represents the organization to external customers/clients.

Data mining for customer opportunities, naked deals, customer targets.

Developing, Managing and Executing Lifecycle Services Program, Incentives, and Offers.

Drive education and training with HP Sales audience on Lifecycle Services.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Knowledge &

Skills Required:

Strong written and verbal communication skills to enable effective communication internally and externally.

Excellent presentation and storytelling skills – both F2F and virtual. Ability to simplify a complex message to drive knowledge retention and application in a…