Consultant, Customer Experience, Business Process Improvement
Job in
Spring, Harris County, Texas, 77391, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
Business
Change Management, Business Analyst, Corporate Strategy, Operations Management
Job Description & How to Apply Below
- Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders
- Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams
- Apply frameworks and best practices to evaluate the transformation program's readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program
- Evaluate and analyze data to support business strategy/operations improvements
- Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
- Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications
- Foster organization wide collaboration in solving problems
- Engage and work with senior stakeholders
- Bachelor's or Master's degree in Business Management, Engineering or equivalent
- 10+ years of relevant experience leading cross-functional, strategic or transformation projects
- Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or Q , stakeholder management, financial management, problem solving
- Project management certification such as PMP/PMI certification preferred
- Lean Six Sigma or equivalent improvement framework
- Change management experience
- Management Consulting experience
- Advanced facilitation skills
- Excellent Microsoft Office skills
Demonstrates expertise in leading cross-functional transformation projects, applying frameworks for program management, and executing change management initiatives. Proficient in stakeholder engagement, data analysis, and process re-engineering to drive business strategy and operational improvements.
Highest-signal resume keywords- Cross-Functional Transformation Leadership
- Change Management Experience
- Lean Six Sigma Certification
- Project Management Certification (PMP/PMI)
- Data Analysis for Business Strategy
- Program Management
- Process Re-Engineering
- KPI Measurement
- Business Case Management
- Stakeholder Management
- Advanced Facilitation Skills
- Collaboration
- Problem Solving
- PMP/PMI Certification
- Lean Six Sigma Certification
- Business Management
- Management Consulting
- Transformation Programs
- Governance Frameworks
- Microsoft Office
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