ECommerce Digital Customer Success & Transformation Manager; Indirect GTM

eCommerce Digital Customer Success & Transformation Manager (Indirect GTM) This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE is seeking a eCommerce Digital Customer Success & Transformation Manager (Indirect GTM). We are seeking a highly motivated professional who combines customer success, business development, process optimization, and digital transformation expertise to accelerate HPE's eCommerce growth and partner adoption. The ideal candidate is not only capable of managing customer relationships and driving business outcomes, but also proactively identifies opportunities, simplifies complex processes, and leverages AI, automation, analytics, and emerging technologies to improve both customer experience and operational efficiency.

This role requires a strong blend of business acumen, stakeholder management, innovation, and hands‑on execution.

Serve as a trusted digital advisor for partners and customers. Drive adoption and growth of HPE's digital buying channels. Identify opportunities to increase eCommerce utilization, self-service adoption, and revenue growth. Develop and maintain strong relationships with customers, partners, and internal stakeholders. Act as a business consultant by identifying unmet needs and recommending scalable solutions.

Identify business opportunities and operational challenges that can be addressed through digital solutions. Lead digital transformation initiatives that improve customer experience and operational effectiveness. Champion innovation by leveraging AI, automation, analytics, and emerging technologies. Rapidly prototype, validate, and scale new ideas that create measurable business value. Drive adoption of new digital capabilities across customers, partners, and internal teams.

Analyze existing processes and identify opportunities for simplification and standardization. Redesign workflows before automation to maximize efficiency and customer value. Lead continuous improvement initiatives using Agile and Lean methodologies. Collaborate with business and technical teams to deliver scalable solutions. Utilize automation platforms and AI-enabled tools to reduce manual effort and improve productivity.

Leverage data and analytics to identify trends, risks, and growth opportunities. Build business cases and recommend actions based on data-driven insights. Measure adoption, operational performance, customer engagement, and business outcomes. Establish KPIs and success metrics for digital initiatives.

• Bachelor's degree or equivalent experience.
• Strong customer-facing and stakeholder management experience.
• Demonstrated success leading complex cross‑functional initiatives.
• Strong problem‑solving, analytical, and process improvement skills.
• Ability to work independently in ambiguous and fast‑changing…