Course Operator

Part-time Non-Regular position

Primary days of operations:
Friday, Saturday, and Sunday.

Provides support by performing the following duties at The Woodlands Township Adventure Course. Ensures a safe visitor experience and provides excellent customer service.

• Welcome and assist visitors or direct them to the appropriate staff member, including fitting customers with harnesses, helmets and other required gear.
• Provide on course assistance to customers, including addressing questions/fears, spotting gear issues, and assisting customers off the course if unable to continue.
• Answer phones, respond to routine questions or direct calls to appropriate staff members, and take messages as needed.
• Perform cash handling duties: make change, input fees and issue receipts, record amounts received and prepare transaction reports using computer software.
• Monitor users of the Adventure Course to ensure orderly conduct and compliance with Course rules and regulations.
• Assist Course users in their Adventure Course experience, including rescues, guiding them through difficult obstacles, managing users and the flow of course traffic.
• Provide information on programs, activities and events in person or by phone.
• Provide general clerical support including typing, filing and copying.
• Utilize company software to enroll customers in programs.
• Receive and issue recreation equipment (helmets, harnesses, carabiners, etc.) and supplies.
• Input data into computer for registration process.
• Perform facility opening and closing procedures, ensuring the facility is secure and ready for the next day’s operation.
• Assist with Course programs, activities, special projects and events as required.
• Must be comfortable climbing and working at heights of up to 50 ft.
• Perform other duties as assigned.

This position is a safety-sensitive position and is subject to random drug testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or General Education Degree (GED).

One (1) year related experience and/or training; or equivalent combination of education and experience.

• Must possess a Texas driver’s license within the first ninety (90) days of employment and meet the driver safety policy requirements.
• Obtain course specific training Level I Certification from ACCT (Association of Challenge Course Technology) within three months of employment.

Must be at least 18 years of age.

Pass pre-employment drug screening, pass background check, and be an eligible status on Motor Vehicle Report.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.