Spa Customer Service​/Wellness Associate

Job Title:

Wellness Associate/Spa Customer Service

Type of Position:
Part‑time, $15/hr must live in The Woodlands, Magnolia, Tomball, or Conroe area.

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance of a clean studio environment. This person is reliable, exhibits a strong moral fiber, and possesses a positive attitude and solid work ethic.

• Act as an ambassador for beem Light Sauna, promoting membership sales and programs that drive revenue.
• Understand and communicate the science, technology, and benefits of infrared sauna, chromotherapy, red light therapy, and the value of a beem Light Sauna membership.
• Greet members and ensure every aspect of their visit is outstanding.
• Host studio events and community outreach programs.
• Maintain compliance with beem Business Policies for daily site operations.
• Contribute to a high‑energy, fun, and engaged membership culture through promotions, events, and brand recognition.
• Model the company’s mission, vision, and values by leading by example.
• Promote products and services, sell packages/memberships, and share promotional opportunities.
• Manage all lead tasks required during shifts.
• Perform light cleaning and sauna refresh between appointments.
• Follow front‑desk systems: member check‑in, telephone inquiries (general and sales), guest registration, cash handling, delinquent account procedures, customer care calls, change requests, new membership agreements, etc.
• Provide consistent, top‑notch service and maintain the highest level of customer service in person and through external communication cycles and automated marketing systems.
• Ensure facilities, suites, and rooms are clean, maintained, and operationally sound.
• Demonstrate a genuine desire to help people, ensuring members’ experiences are above and beyond so that members refer others and remain brand loyal.
• Attend all staff meetings to stay abreast of company news and share new or pertinent information, offer suggestions or ideas for promotions, management, and studio organization.
• Follow all company policies and procedures.
• Project a favorable image of the company to promote its objectives and foster public recognition.
• Additional projects and responsibilities may be added at the owner’s discretion, including administrative duties.