Pet Resort Front Desk Host

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Managing waitlists during peak seasons
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast‑paced environment.

We’re seeking someone who is:

• Friendly, confident, and professional
• Detail‑oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships
• Calm and solution‑focused when handling customer concerns
• Passionate about dogs and cats

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Full‑Time

Monday–Friday shifts

Weekend availability required

Holiday availability required

• Health, Dental & Vision
• Insurance
• Paid Training
• Employee Pet Care Discounts
• Tips
• Career growth opportunities within NVA

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

Pet Suites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.