Client Service Coordinator

Client Service Coordinator – Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route client and pet flow to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort and educating about healthcare.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information/histories, proper tagging, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional (Preventative care and OWPs), Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Ability to multi‑task in a fast‑paced environment without loss of accuracy.
• Excellent written and verbal communication in English.
• Strong organizational and systematic approach.
• Problem solving skills with practical solutions.
• Client service skills to provide attentive, courteous, and informative service.
• Accurate following of written, oral, and diagrammatic instructions.
• Basic mathematical ability (add, subtract, multiply, divide).

The pay range for this role is $15.39 - $19.67 hourly, determined based on experience, skill level, education, and applicable minimum wage laws.

• Comprehensive medical, dental, and vision insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Access to mental health and wellbeing resources.
• Associate life insurance (company‑paid) and supplemental options.
• Company‑paid short‑ and long‑term disability coverage.
• Flexible Spending Accounts and Health Savings Accounts.
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care resources.
• Fertility and family building support.
• Digital exercise therapy program.
• Benefit options for commuter expenses, identity protection, legal plan.
• Three free Optimum Wellness Plans for pets.