Bilingual Customer Service Representative

Bilingual Customer Service Representative – Contract

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service in both English and Spanish.

• Spanish speaking and writing
• On‑site in office
• Call center agent experience

• Provide outstanding customer support via phone, email, chat, or in person in both languages.
• Address customer inquiries, concerns, and complaints with professionalism and efficiency.
• Translate and communicate information clearly between customers and internal teams.
• Accurately document customer interactions in the CRM system.
• Resolve product or service issues by identifying root causes and offering solutions.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up‑to‑date knowledge of company products, services, and policies.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.

This is a Contract position based out of Spring, TX.

The pay range for this position is $18.00–$25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This is a fully onsite position in Spring, TX.

This position is anticipated to close on June 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.