Call Center Receptionist; Bilingual

Job Title: Call Center Receptionist (Bilingual).

Hours: 36 hours per week with occasional evening and/or Saturday hours.

Reports to: Sr. Director of Programs and Center Coordinators.

Resume to: execassist.

Answer and screen incoming calls, schedule appointments or route calls appropriately, follow‑up with online appointment requests, confirm appointments and update schedule for both centers.

• Is fluent in English (and Spanish).
• Ability to communicate clearly and concisely between languages and contrasting situations quickly.
• Remains calm and composed when handling a high volume of calls from clients and is able to route all other calls accordingly.
• Ability to create a connection with our clients over the phone with warmth and compassion.
• Provides a safe space for clients to be open & honest about their situation and prepares them to continue that relationship with other PACN staff & volunteers upon their arrival to the centers.
• Has a servant’s heart but can maintain firm boundaries between our clients’ needs and our ability to serve them.
• Is available and approachable to assist other staff members and/or volunteers.
• Recognizes the importance of the Call Center in setting the tone and pace of day-to-day operations, as well as supporting unity and consistency between both center locations.
• Is self‑motivated, trustworthy, dependable and responsible.
• Is open to constructive criticism with a desire to continuously learn and improve the overall client experience.
• Has patience during the learning process and transition period to new systems and/or procedures.
• Has a strong work ethic and time management skills.
• Be able to proactively identify, present and complete projects and tasks during any down time, utilize time throughout the day wisely and be proficient in multi‑tasking.
• Has knowledge or a strong desire to understand how the entire ministry operates together, our goals and our mission.