Receptionist - Client Service Specialist

Overview

Happy people. Healthy pets. At City Vet, we believe healthy pets start with happy people. Our vet‑led clinics are filled with smiling faces and compassionate pet people. Every employee plays a vital role in creating a positive vibe at our offices. Starting a career at City Vet means growing in a fun, people‑first environment where the future of our employees is as important as the future of our business.

City Vet is looking for Client Service Specialists to join our team. We recruit and promote team members based on abilities and accomplishments and create a welcoming environment for all.

The Client Service Specialist serves as the clinic’s primary point of contact for all client interfaces, beginning with the first impression during any client experience, whether over the phone or face‑to‑face.

• Computer proficiency
• High school diploma or GED
• At least 18 years of age at the time of hire

• Manage appointment check‑ins, book new appointments, and partner with the team on proper discharge information for grooming, clinic, walk‑ins, technician appointments, boarding, and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying clients of any appointment delays, caring for clients during their wait, and alerting staff of the client’s arrival.

At City Vet, we focus on the well‑being of our staff. In addition to Health Insurance, Life Insurance, Disability Insurance, Paid Time Off, a Competitive 401(k) Program, Vision and Dental Insurance, and HSA options, our full‑time employees receive:

• Generous pet‑care discounts
• Uniform allowance
• Flexible schedules
• Growth opportunities