Call Center Representative

SUMMARY

The Call Center Representative is responsible for providing excellent customer service. This includes answering and transferring incoming calls, resolving patient inquiries and concerns.

• Answer incoming calls professionally and courteously.
• Direct/transfer calls to the appropriate department.
• Respond to emails that arrive using our general office email address.
• Resolve patient inquiries and concerns in a timely and efficient manner.
• Maintain accurate records and documentation of all interactions.
• Process patient payments and collect co-payments.
• Adhere to all HIPAA regulations and company policies.

• Excellent communication and interpersonal skills
• Ability to answer high volume of calls professionally and courteously
• Strong organizational and time management skills
• Knowledge of medical terminology
• Knowledge of ECW or other EMR systems
• Knowledge of Microsoft Teams, ability to correspond with company departments to assist callers
• Ability to work independently and as part of a team

High school diploma or GED

• 3 Medical Plans
• 2 Vision Plans
• Employee Assistant Program
• Short- and Long-Term Disability Insurance
• 401(k) with a 2-year vesting
• PTO + Holidays

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.