Front End Support Engineer

Front End Support Engineer (JN - Texas, USA

Salary: USD
90000 - USD
90000 per year

Front-end support engineers are responsible for communicating and discussing design directions with clients in the early stages of server product development. Later, when the Server PCA or system is delivered to the client, they assist clients with related engineering issues or report problems observed by the front-end team back to HQ (Taiwan) for analysis and resolution by the project team.

Collect feedback from customer engineering teams and regularly travel to headquarters to report on local works and receive product‑related training (2‑3 times a year).

• Have ability to Server System / High Performance Computing / GPU Server architecture, motherboard design, and component selection.
• Able to provide appropriate Server/HPC design solutions and discussions to clients.
• Have ability to system and board level testing and debugging down to components level.
• Have knowledge to do component swapping, removal to isolate failures and overall deeper FA.
• Completes component level trouble shooting (capacitor, resistors, fuse, IC, diode, etc.) and failure analysis.
• Conduct innovative use of new analytical tools, equipment, and methodologies.
• Develop records and perform various failure analysis on systems and components to identify root cause.
• Develop formal failure analysis data reporting and present internally and to client. Requires communication with Asia team in emails and conference calls.
• Initial discussions with the customer regarding solutions for schedule delays or pulled‑in.
• Collect feedback from customer engineering teams.
• Other duties as assigned.

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Maintains and strengthens internal, external customer relationships. Communicates and works well with all business partners.

• Bachelor’s degree in Electrical Engineering.
• 5 years’ experience in PC/Server design.
• Comprehensive Server / HPC / GPU Server knowledge is essential. (Hardware / BIOS / BMC / CPLD / FPGA, etc.)
• Ability to use electronic test equipment and tools (oscilloscopes / multi‑meters / soldering iron / firmware programming kit / Allegro layout design tool, etc.).
• Must be able to speak English. Ability to speak Mandarin Chinese is a plus.
• Requires excellent written and oral communication skills.
• Knowledge of basic Server OS environment and commands.
• Familiar with computer software and operating systems and possess the ability to identify and perform software updates (BIOS, BMC, components firmware, etc.).
• Familiar with design specification documents/requirements for Intel/AMD/ARM/Nvidia platforms and peripheral components solution.
• Ability to read and interpret schematics/block diagrams with detailed understanding of server and subassembly functionality.
• Ability to read and interpret system board views and board layout details.
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between company and client.
• Must be able to work cross‑functionally with minimal supervision.
• Requires strong analytical and statistical skills.
• Requires flexibility to work overtime for special projects or business supports.
• Understands electronic products development process and schedule planning.
• Understands electronic products manufacturing processes.
• Shows determination to achieve excellent results.
• Finds better ways.
• Demands top performance.