Director - Supplier Quality & Operational Excellence

Overview

HP is on a mission to build a more sustainable and resilient supply chain. Core to this mission is driving breakthrough performance across our global manufacturing network of partner, original design and contract manufacturers. The Leader of Supplier Quality and Ops Excellence is responsible for leading our global supplier network; delivering exceptional quality, mitigating risk, developing a future ready supply base and the leadership of continuous improvement processes & governance.

This position reports to the Global Head of Personal Systems Operations Quality.

• Lead and develop a global team of quality engineers and quality professionals responsible for quality assurance across our global network of suppliers and sub‑tier suppliers.
• Collaborate with product engineering, product management, operations and procurement to assess & develop new suppliers and drive continuous improvement with existing suppliers.
• NPI launch readiness ensuring suppliers meet milestones and requirements throughout the product development cycle including DFMEA, PFMEA, control plan, run at rate (capacity & quality) and PPAP approval.
• Develop and implement supplier quality strategy and roadmap to drive supplier product and process improvements. Includes an assessment of existing supplier capabilities & processes, benchmarking known industry best practices, gap identification/prioritization, establishment of plans and projects to mitigate, and driving project implementation.
• Supplier performance monitoring, lead global team to manage performance metrics and use data to drive performance improvements (ex. Warranty, PPM, etc).
• Supplier and maturity assessments, to ensure supplier quality management systems (QMS) are operating properly and proactively identify systemic process issues.
• Drive issue resolution with suppliers regarding quality topics (manufacturing & field). Establish containment, drive root cause analysis, implement short‑term/long‑term corrective actions and prevent reoccurrence actions.
• Develop a sub‑tier supplier management program, improve visibility of all aspects of quality throughout the product transformation process (manufacturing site down to 2nd, 3rd tier suppliers as needed/applicable).
• Support Warranty Recovery, working cross‑functionally to recover cost from suppliers for supplier‑caused warranty/customer issues.
• Support supplier sustainability processes development and implementation to support HP sustainability targets.
• Continuous Improvement, data‑driven projects implemented to reduce cost, improve quality and improve efficiency. Establish and monitor leading indicators with a process to act and resolve issues, and share best practices across the supplier network.
• Develop team skills and capabilities to support current strategic activities and build an organization that can support the future‑ready supply chain.
• Lead and develop a high‑performing team of Lean and Six Sigma professionals responsible for delivering ongoing improvements across our Supply Chain & Digital organizations with a focus on innovation and continuous learning.
• Development and deployment of an LSS operating system that drives and manages continuous improvement activities that create value, reduce waste and improve productivity.
• Provide leadership, training and coaching to Six Sigma practitioners and the LSS project portfolio. Strong skills to develop people, build cross‑functional teams, coach and provide effective feedback.
• Collaborate with product engineering, product management, supply chain and digital functions to deliver projects that support strategic initiatives.
• Drive process excellence and optimization for non‑manufacturing functions and global processes (GPOs) including enterprise‑wide collaboration.
• Facilitate utilization of automation & AI tools and technology to enhance and accelerate process improvements.
• Develop and implement LSS strategy and roadmap to drive and develop continuous improvement culture throughout the organization.
• Champion LSS training program; manage curriculum, standards and certifications process. Engage and motivate the organization to embrace continuous improvement practices.
• Ut…