Receptionist Floater NORTH

Job Summary

Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service. Floater will travel to locations as needed.

• Provide superior patient care services by treating all patients and guests with compassion and respect.
• Greet all patients and guests with a smile and helpful manner.
• Communicate effectively with patients, guests, colleagues, and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely or direct messages to the appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and accurately.
• Maintain a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices for front desk coverage when needed.
• Meet and adhere to HEAs policies and procedures, uphold the highest ethical principles and patient confidentiality, and comply with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

• Requires prolonged sitting, some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
• Work is performed in an office environment; may be stressful at times.
• Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

None.

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
  • Medical
  • Dental
  • 401(k)
  • Free Life Insurance & LTD
  • Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

• High School Diploma or equivalent
• One (1) year office experience
• Two (2) years medical office experience preferred
• Bilingual Spanish preferred.
• Certifications & Licenses:
  None required.