Pap Specialist

Overview and Responsibilities

Job Summary:

We are seeking a dedicated and detail-oriented PAP Specialist to join our team. This role is responsible for setting up CPAP equipment for patients and providing education and support. This position is available in states where a licensed Respiratory Therapist is not required.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Set up CPAP, BiPAP, and related equipment for patients in accordance with company protocols and manufacturer guidelines.
• Educate patients on proper equipment use, cleaning, and maintenance.
• Conduct mask fittings and troubleshoot comfort or compliance issues.
• Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
• Coordinate with clinical teams and customer service to ensure timely delivery and setup.
• Monitor patient compliance data and elevate concerns to clinical leadership as needed.
• Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
• Provide compassionate, patient-centered service in all interactions.
• Perform other duties as assigned.

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
• High school diploma or GED equivalent, required
• Must meet state-specific requirements for non-licensed PAP setup personnel
• Background in the medical field with experience in administrative record management, preferred
• Experience working with medical equipment, preferred
• Familiarity with medical billing processes and reimbursement procedures, preferred
• Knowledge of medical terminology, preferred
• Minimum of one year of related work experience, preferred
• Prior experience in DME, sleep therapy, or patient-facing healthcare roles strongly preferred
• Basic computer proficiency and familiarity with EMR systems
• Knowledge of CPAP/BiPAP equipment and accessories
• Experience with patient education and compliance monitoring
• Bilingual skills a plus.

• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
• Ability to perform basic mathematical calculations accurately
• Capable of working independently as well as collaboratively within a team
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
• Self‑motivated, organized, and able to manage time and solve problems using deductive reasoning
• Strong attention to detail with the ability to multi‑task effectively
• Strong English communication skills, both written and verbal

• Ability to navigate the internet and conduct online research
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
• Proficiency with email communication platforms
• Working knowledge of Microsoft Outlook, Word, and Excel
• Understands use of all applicable…