Nexthink Engineer

Job Summary

Nexthink Engineer – Spring, TX

• Manage and configure Nexthink platform to support Digital Employee Experience (DEX) initiatives.
• Implement and optimize Nexthink-based use cases to improve device performance, compliance, and user satisfaction.
• Develop and maintain automations, Remote Actions (RA), and Nexthink Flow workflows for proactive remediation.
• Monitor and analyze DEX Score and other KPIs to identify areas of improvement and drive user experience enhancements.
• Collaborate with IT and business units to operationalize insights and automate problem resolution.
• Design dashboards and reports to communicate platform performance and trends to leadership and operational teams.
• Promote Nexthink adoption, best practices, and new feature onboarding across IT teams.
• Troubleshoot endpoint performance issues using telemetry, Power Shell scripting, and root-cause analysis.
• Integrate Nexthink with other systems using REST APIs and support enterprise-level initiatives.
• Continuously evolve Nexthink strategies to meet emerging business needs and leverage new platform capabilities.
• Maintain strong documentation, communication, and cross-team collaboration skills.
• Focus on reducing frustrated users and delivering a smooth, reliable digital experience for employees.