Trainer & Support Specialist; Woodlands, TX

Job Title: Application Trainer & Support Specialist

Work Location: The Woodlands, TX

Duration: 12 month contract with option to extend

Education/Experience

Required:

1+ year experience in a corporate office environment in a training, customer service, software support or related role.

• Our client is seeking an Application Trainer & Support Specialist focusing on training, onboarding, and ongoing support for a fleet management software platform.
• This is an entry-level role;
  Training will be provided to learn the platform.
• The position will focus on leading full‑time training efforts during system rollouts and transitions, then serve as a dedicated support resource once sites are fully onboarded.
• The ideal candidate brings strong communication skills, customer‑service excellence, and the ability to teach users with varying levels of technical experience.

• Deliver in‑person and virtual training sessions for districts, sites, fleet managers, technicians, and end users.
• Facilitate structured Online courses
  , including:
  • Application fundamentals
  • Role‑based workflows (e.g., technicians, fleet managers, drivers)
  • Preventive maintenance (PM) setup and usage
  • Inspections, work orders, inventory, and asset management
• Lead training classes of up to 30 attendees with varying technical backgrounds.
• Develop and maintain training materials
  , user guides, and quick‑reference documents.
• Provide training on new features, enhancements, and process changes
  .
• Support during system conversions
  , data transitions, and post‑implementation stabilization.
• Serve as a dedicated post‑training application support resource users.
• Deliver top‑tier customer service while supporting a broad range of user experience levels.
• Troubleshoot basic technical issues related to:
  • Web‑based applications
  • Tablets and mobile devices
  • Functions, workflows, and configurations
• Quickly adapt to platform updates, enhancements, and feature releases.
• Escalate complex issues to appropriate internal teams.
• Communicate clearly and professionally through verbal, written, desk‑side, and phone interactions.
• Work independently and as part of a collaborative team across multiple departments.
• Maintain exceptional organization and attention to detail when managing training schedules, support logs, and rollout activities.
• Remain flexible and adaptable in a dynamic, fast‑paced training and support environment.
• Partner closely with Operations, IT, Fleet teams, and leadership to ensure training alignment and process consistency.

Required Qualifications:

• 1+ year experience in a corporate office environment in a training, customer service, software support or related role.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to conduct training both virtually and in person
  .
• Strong organizational skills and attention to detail.
• Ability to troubleshoot basic application, device, and connectivity issues.
• Comfort learning and supporting software platforms.
• Ability to quickly learn and teach new features, workflows, and system changes.
• Ability to work independently while contributing to a collaborative, high‑performing team.
• Willingness and ability to travel as required
  .

For more information or to view other opportunities, visit us at  Paladin Consulting is an EEOC employer.