Service Delivery Manager - Compute

Job Title:

Service Delivery Manager

HCL Technologies Limited

• Manage service delivery operations and ensure SLA compliance.
• Drive continuous improvement and cost optimization.
• Handle escalations and ensure client satisfaction.
• Prepare and present performance reports to stakeholders.
• Manage datacenter operations and infrastructure services across compute, storage, backup, virtualization, and network towers.
• Oversee migration projects, hardware refresh, and capacity planning.
• Ensure compliance with ITIL processes (Incident, Change, Problem) and SLA governance.
• Drive automation initiatives and continuous improvement for operational efficiency.
• Handle vendor coordination, escalation management, and monthly operations reviews with client tower managers.

• 10‑15 years of IT experience; 5+ years in service delivery.
• Certifications:
  
  PMP, ITIL, Agile.
• Strong domain knowledge (e.g., BFSI, Cloud).
• Excellent leadership and communication skills.
• Manage sites globally for large accounts (e.g., HPE, Altera).

• Strong knowledge of Windows/UNIX administration, backup tools (Veritas Net Backup, Commvault), storage platforms (Net App, HPE), and virtualization (VMware).
• Familiarity with cloud technologies (AWS, Azure, Google Cloud Platform) and disaster recovery planning.
• Exposure to infrastructure monitoring tools and ITSM platforms like Service Now.
• Technical certifications in any of the areas:
  Network, AWS Cloud, Google Cloud Platform, Backup Storage.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to the company for investigation.

• Candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.
• Benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.