IT Support Technician

Job Title: IT Support Technician (Night Shift Rotation)

Location: Onsite (Confidential Client)
Schedule: Rotating Overnight Shifts (10–12 hours)
Pay
: $25- $28/hr on W2

We are seeking a reliable and detail-oriented IT Support Technician to provide critical overnight support in a fast-paced, operations-driven environment. This role serves as the primary on-site IT resource during off-hours
, ensuring system stability, rapid incident response, and uninterrupted operational continuity.

You will play a key role in monitoring systems, resolving incidents, and supporting end users while working independently overnight. This position requires strong troubleshooting skills, sound judgment, and the ability to elevate issues appropriately in a mission‑critical setting.

This role follows a monthly rotating schedule
:

• Month A: Monday – Thursday | 7:00 PM – 5:00 AM (10-hour shifts, 40 hrs/week)
• Month B: Friday – Sunday | 7:00 PM – 7:00 AM (12-hour shifts, 36 hrs/week)

• Act as the sole IT support resource during overnight shifts
• Monitor system health, connectivity, and operational availability
• Triage and resolve Level 1 & Level 2 incidents; elevate as needed
• Proactively identify issues using logs, alerts, and monitoring tools
• Escalate cybersecurity or safety‑critical incidents per protocol

• Provide support for desktops, laptops, docking stations, monitors, and peripherals
• Troubleshoot connectivity and hardware/software issues
• Manage IT ticket queues and respond to operational communication channels
• Support internal operational applications and SaaS platforms
• Assist with onboarding tasks and asset lifecycle management

• Perform detailed shift handovers at the start and end of each shift
• Communicate open incidents, alerts, and risks clearly to incoming teams
• Maintain accurate documentation of all overnight activities

• Understand business impact of incidents including production and safety risks
• Follow all security, compliance, and escalation protocols
• Participate in incident reviews and continuous improvement efforts

• 2+ years of Tier 2 IT support experience
• Strong troubleshooting skills across hardware, software, and networking
• Experience with ITSM tools (Service Now or similar)
• Ability to work independently in overnight environments
• Excellent written communication and documentation skills
• Flexibility to work rotating overnight shifts (including weekends)

• Experience in operations‑critical or industrial environments
• Familiarity with monitoring tools, telemetry, or operational technology (OT)
• Experience with VDI, imaging, and remote access tools
• ITIL Foundation certification
• Exposure to enterprise SaaS platforms (e.g., Compass or similar)

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!