Senior Manager, Knowledge Management

## Senior Manager, Knowledge Management Apply locations:
Spring, Texas, United States of America time type:
Full time posted on:
Posted Todayjob requisition :
3162512

Senior Manager, Knowledge Management
** Description
- **** Core

Job Responsibilities
**** 1. Knowledge Strategy & Vision
*** Own and execute the
** enterprise knowledge management strategy**, aligned to business priorities such as customer experience, operational efficiency, AI enablement, and workforce scalability.
* Define a
** long-term roadmap
** for how knowledge is captured, governed, reused, and modernized across functions.
* Identify knowledge gaps that impact business outcomes and drive initiatives to close them.
** 2. Knowledge Governance & Operating Model
*** Establish and enforce
** governance frameworks
** for knowledge ownership, lifecycle management, quality standards, and review cadences.
* Define a
** single source of truth
** model for internal and customer-facing knowledge.
* Ensure consistency, accuracy, and compliance across all knowledge assets.
** 3. Platforms, Tools & Technology Enablement
*** Own and optimize
** knowledge platforms** (e.g., knowledge bases, CMS, AI-powered search and retrieval tools).
* Drive adoption of
** automation, AI, and analytics
** to improve knowledge discovery, reuse, and relevance.
* Partner with IT, Data, and Architecture teams to integrate knowledge systems with core enterprise platforms.
** 4. Content Quality, Structure & Reusability
*** Set standards for
** content structure, taxonomy, metadata, and usability
** to ensure knowledge is searchable and actionable.
* Ensure knowledge supports
** front-line execution** (e.g., support agents, sales, operations) and leadership decision-making.
* Balance explicit knowledge (documents, SOPs) with capture of tacit knowledge from subject-matter experts.
** 5. Cross-Functional Leadership & Change Management
*** Lead and influence
** cross-functional stakeholders** (Operations, Support, Engineering, Product, L&D).
* Build scalable frameworks that enable distributed content contributors while maintaining governance.
* Champion a
** knowledge-sharing culture
** and drive behavioral change across teams.
** 6. People Leadership & Capability Building
*** Lead, coach, and develop
** knowledge managers, content leads, and technical writers**.
* Define roles, responsibilities, and career paths within the knowledge management function.
* Ensure teams are skilled in modern KM practices, tooling, and analytics.
** 7. Metrics, Insights & Business Impact
*** Define and track
** KM success metrics** (e.g., time-to-answer, content reuse, search success, onboarding efficiency).
* Translate knowledge metrics into
** business impact
** outcomes such as cost reduction, CSAT improvement, and productivity gains.
* Regularly report insights and progress to senior leadership.
**** Education & Experience
** Recommended
* ** Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
* Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in product design & development, or a related field.
** Preferred Certifications
** NA    
** Knowledge & Skills
*** Agile Methodology
* Application Programming Interface (API)
* Automation* Business Requirements
* Computer Science
* Data Analysis
* Electrical Engineering
* New Product Development
* Product Design
* Product Engineering
* Product Lifecycle Management
* Product Management
* Product Requirements
* Product Roadmaps
* Product Strategy
* Project Management
* Scrum (Software Development)
* Software Development
* User Experience (UX)
* User Story
** Cross-Org Skills
*** Customer Centricity
* Prioritization* Resilience
* Team Management
* Strategic Thinking
** Impact & Scope
*** Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
** Complexity
* ** Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
** Disclaimer
* ** This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is **$130,700
** to **$205,200
** USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
** Benefits:
** HP offers a comprehensive benefits package for this position, including:
Health insurance     Dental insurance     Vision insurance     Long term/short term disability insurance     Employee assistance program     Flexible spending account     Life insurance     Generous time off…