SnapLogic Technical Support

Mandatory skills Snap Logic

Detailed

Job Description
As a Lead, you will be intensely involved in support and operations of the Snap Logic integration platform. You will lead a team of approximately 17 members in a 24x7 support environment, ensuring adherence to ITSM processes. You will manage incidents, service requests, bug fixes, minor enhancements, and RCA for problem tickets. You will also coordinate with offshore teams for daily status updates, deliverables, and shift handover calls, while maintaining client status reporting and driving continuous improvements and automation initiatives

Please provide the TOP skills, and the years of experience that you ll consider:
Minimum 6 years of experience in Snap Logic Support and Operations projects.
Must be Snap Logic Integration and Admin Certified.
Must have working knowledge of Service Now.
Must have good understanding of ITSM processes.
Candidates must be authorized to work without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Any additional information you would like to share about the project specs/nature of work:
24X7 Support project.

Minimum years of experience needed in the required skills- 8 yr

Interview Process (Is face to face required?) Virtual interview

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.