Principal Product Manager - HR Service Delivery & Workflow Automation

About The Role

HP is modernizing the HR and employee service experience for our global workforce. We’re seeking a Product Manager to lead the strategy and roadmap for our HR Service Delivery and workflow automation platforms—primarily Service Now HR Service Delivery (HRSD)—and to build an intelligent, automated, agent‑enabled service model across the Hire-to-Retire lifecycle. This is a strategic individual contributor role. You’ll own the product vision for the platforms that power HR service operations, designing solutions that improve employee and manager productivity and scale through AI and automation.

Success depends on strong systems thinking, service design expertise, and the ability to influence across global, cross‑functional teams—without direct authority.

• Own the product strategy and roadmap for HR Service Delivery, with primary ownership of Service Now HRSD and related workflow and automation capabilities.
• Define and continuously improve the end‑to‑end digital experience for employees and managers—self‑service, guided support, and faster resolution with less manual effort.
• Partner in designing HR workflows across the employee lifecycle that support a tiered service model (self‑service, service desk, specialist) and consistent global delivery.
• Lead product requirements, user acceptance testing (UAT), and pilots—including agent‑enabled and automation use cases—using results to guide roadmap priorities.
• Advance AI‑assisted and agent‑enabled service delivery with AI and automation teams, aligned to HP’s broader digital workforce strategy.
• Ensure alignment across the HR ecosystem—Service Now, Workday, and adjacent platforms—and with enterprise architecture, security, and compliance standards.
• Partner with HR operations, shared services, and Centers of Excellence, and collaborate with vendors to align platform capabilities with HP’s priorities.
• Provide clear direction on priorities, sequencing, and scope to delivery teams, enabling aligned execution against roadmap objectives.
• Ensure platform decisions consider scalability, user experience, data integrity, and compliance across global regions.
• Serve as a trusted subject‑matter expert—sharing best practices across the HR technology community and staying current on trends in shared services, digital experience, and AI‑enabled service delivery.
• Lead and orchestrate proof‑of‑concept initiatives and pilot programs for new capabilities (e.g., AI‑enabled solutions), partnering with delivery teams to validate feasibility, business value, and scalability before broader rollout.
• Partner with stakeholders to evaluate pilot outcomes and inform roadmap priorities, balancing innovation with operational readiness.

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 10+ years in HR Technology, service delivery platforms, or product management.
• Hands‑on experience with Service Now HRSD or a similar case‑management platform.
• Strong understanding of HR shared services and service delivery operating models.
• Demonstrated ability to influence without authority, manage competing priorities, scope and sequence work, and drive alignment.
• Analytical mindset with experience using data to inform product decisions.
• Experience designing end‑to‑end workflows and employee‑facing digital experiences.
• Experience integrating Service Now with Workday or other HR platforms.
• Proven ability to influence without authority and use data to drive outcomes.
• Proven success leading complex HR service delivery technology initiatives in global enterprise environments.
• Familiarity with AI/ML concepts and transforming services with agentic AI.
• Familiarity with AI and automation in service delivery (agent assist, workflow automation).
• Background in service operations, UX, or digital transformation.
• Participation in HR technology forums or product communities.

HP is redefining how work gets done, and HR service delivery is key to employee productivity  this role, you’ll transform HR services into intelligent, seamless experiences that let employees and managers focus on what matters most.

The pay range for this role is $117,000 to $205,200 USD…