Principal Platform Product Manager, ServiceNow

We are seeking a Principal Product Manager to lead product strategy and capability evolution for our Service Now platform
. This role owns the end‑to‑end platform product vision, roadmap, and AI acceleration—driving measurable business impact by enabling value streams through scalable, reusable capabilities.

This is a high‑ownership, high‑impact role requiring a strong blend of product thinking, Service Now platform depth, and entrepreneurial execution. You will operate as a force multiplier—accelerating innovation, enabling reuse, and driving rapid experimentation to unlock value across the enterprise.

• Thinks in capabilities, not features
• Balances short‑term wins vs. long‑term platform scalability
• Ecosystem + trade‑off mindset:
  Consistently balances value stream needs, market needs, engineering constraints, and tech debt, and makes clear calls on what should be standardized as a platform capability vs. left to tenant‑level flexibility.
• Evidence‑driven bets (not opinions):
  Uses research, user feedback, and outcome metrics to frame hypotheses, define success measures, and decide whether to stop, iterate, or scale platform capabilities based on adoption/impact signals.

• Brings a strong technical foundation on the Service Now platform, not just functional familiarity
• Understands architecture patterns, integration models, data flows, and performance considerations
• Able to challenge engineering decisions constructively and drive the right platform design choices
• Clearly differentiates between configuration, customization, and platform extensibility trade‑offs

• Curious, proactive, and constantly exploring new possibilities
• Operates with a “build‑test‑learn‑scale” mindset

• Strong bias for action — gets things done
• Delivers measurable impact, not just outputs

• Understands ecosystem dynamics, reuse, and developer experience
• Builds for scale, extensibility, and adoption

• Comfortable with ambiguity and failure
• Drives rapid prototyping and data‑driven decision making

• Platform Product Strategy & Vision
• Define and drive the Service Now platform product vision, roadmap, and strategy aligned to enterprise priorities and value streams
• Translate business needs into scalable, reusable platform capabilities (common services)
• Establish a clear capability model and product taxonomy for Service Now platform services
• Capability Mapping & Acceleration
  • Partner with value streams to understand business needs and map them to Service Now‑native capabilities
  • Identify opportunities to reuse, standardize, and scale platform services across tenants
  • Enable faster delivery velocity by promoting platform‑first development and reducing duplication
• Experimentation & Innovation
  • Drive a culture of rapid experimentation, prototyping, and iterative learning
  • Establish MVP‑first approach: prove value quickly, scale what works, and fail fast when needed
  • Leverage Service Now capabilities (GenAI, workflows, app engine) to create quick prototypes and Po Cs
• Product Lifecycle
  • Own the complete product lifecycle:
    • Opportunity identification
    • Business case development
  • Drive agile execution in partnership with engineering, operations, and platform teams
  • Track product performance and optimize based on adoption, efficiency, and impact
• Governance & Platform Excellence
  • Establish and enforce platform governance, standards, and reusable design patterns
  • Balance innovation with control (compliance, security, scalability, and upgradeability)
  • Partner with engineering to drive clean core, modular architecture, and API‑first design
• Stakeholder Leadership & Influence
  • Serve as the single‑threaded product leader for Service Now platform capabilities
  • Drive alignment across business stakeholders, engineering, architecture, and operations teams
  • Communicate effectively with senior leadership on strategy, trade‑offs, and impact

• Bachelors degree required, preferably in Information Systems.
• 10–15+ years in Product Management, Platform Product Management, with a strong…