Principal Platform Product Manager, ServiceNow

Principal Platform Product Manager, Service Now Description  
-We are seeking a Principal Product Manager to lead product strategy and capability evolution for our Service Now platform . This role owns the end-to-end platform product vision, roadmap, and AI acceleration—driving measurable business impact by enabling value streams through scalable, reusable capabilities.

This is a high-ownership, high-impact role requiring a strong blend of product thinking, Service Now platform depth, and entrepreneurial execution. You will operate as a force multiplier—accelerating innovation, enabling reuse, and driving rapid experimentation to unlock value across the enterprise.

Core Competencies (What we are looking for)
Product Sense & Strategic Thinking Thinks in capabilities, not features

Balances short-term wins vs. long-term platform scalability

Ecosystem + trade-off mindset:
Consistently balances value stream needs, market needs, engineering constraints, and tech debt, and makes clear calls on what should be standardized as a platform capability vs. left to tenant-level flexibility.

Evidence-driven bets (not opinions):
Uses research, user feedback, and outcome metrics to frame hypotheses, define success measures, and decide whether to stop, iterate, or scale platform capabilities based on adoption/impact signals.

Technical Depth (Service Now)
Brings a strong technical foundation on the Service Now platform, not just functional familiarity

Understands architecture patterns, integration models, data flows, and performance considerations

Able to challenge engineering decisions constructively and drive the right platform design choices

Clearly differentiates between configuration, customization, and platform extensibility trade-offs Entrepreneurial Mindset Curious, proactive, and constantly exploring new possibilities

Operates with a “build-test-learn-scale” mindset

Execution & Impact Orientation Strong bias for action — gets things done Delivers measurable impact, not just outputs

Platform Thinking Understands ecosystem dynamics, reuse, and developer experience

Builds for scale, extensibility, and adoption

Experimentation Mindset Comfortable with ambiguity and failure

Drives rapid prototyping and data-driven decision making

Key Responsibilities
1. Platform Product Strategy & Vision Define and drive the Service Now platform product vision, roadmap, and strategy aligned to enterprise priorities and value streams

Translate business needs into scalable, reusable platform capabilities (common services)
Establish a clear capability model and product taxonomy for Service Now platform services
2. Capability Mapping & Acceleration Partner with value streams to understand business needs and map them to Service Now-native capabilities

Identify opportunities to reuse, standardize, and scale platform services across tenants

Enable faster delivery velocity by promoting platform-first development and reducing duplication
3. Experimentation & Innovation Drive a culture of rapid experimentation, prototyping, and iterative learning

Establish MVP-first approach: prove value quickly, scale what works, and fail fast when needed

Leverage Service Now capabilities (GenAI, workflows, app engine) to create quick prototypes and Po Cs
4. Product Lifecycle Own the complete product lifecycle:

Opportunity identification

Business case development

Drive agile execution in partnership with engineering, operations, and platform teams

Track product performance and optimize based on adoption, efficiency, and impact
5. Governance & Platform Excellence Establish and enforce platform governance, standards, and reusable design patterns

Balance innovation with control (compliance, security, scalability, and upgradeability)
Partner with engineering to drive clean core, modular architecture, and API-first design
6. Stakeholder Leadership & Influence Serve as the single-threaded product leader for Service Now platform capabilities

Drive alignment across business stakeholders, engineering, architecture, and operations teams

Communicate effectively with senior leadership on strategy, trade-offs, and impact

Required Qualifications Bachelors degree required, preferably in Information…