Services Delivery Capability Enablement Manager

Services Delivery Capability Enablement Manager

In this role, you will be expected to lead a project team to drive the enablement of new services and customizations across the MDS, MPS, and MCS businesses. As the end-to-end services delivery owner, the role entails working closely with different stakeholders (delivery functions and operations, category, pursuit, and portfolio) to ensure that the services or customizations are enabled on time.

The responsibility includes providing expert support to different teams on the delivery capabilities enabled.

Project manage end-to-end the design, development, and implementation of new managed services &/or customizations

Stakeholder management across delivery functions and operations, category, pursuit, and portfolio

Project planning and reporting

Services costing and updates

Identification of tools enhancements to support new services and automation

Document the new capability or service

Act as a point of contact for regional delivered new services, NXIs or deal customizations

KPI definitions

Assess potential enhancements to a service and provide recommendations

Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.

Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended:

Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 7-10 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.

Preferred

Certifications:

Project Management Professional (PMP)

ITIL Foundation

Accounting

Agile Methodology

Change Management

Customer Relationship Management

Data Analysis

Finance

Key Performance Indicators (KPIs)

Microsoft Project

Milestones (Project Management)

Process Improvement

Project Documentation

Project Implementation

Project Management

Project Schedules

Risk Management

Subcontracting Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope:

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity:

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer:

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job:
Business Planning

Schedule:

Full time

Shift: No shift premium (United States of America)

Travel: 25%

Relocation:
No

Equal Opportunity Employer (EEO): HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights:
Workplace Discrimination is Illegal"