IT End User Support and Collaboration Support Engineer

Description -

This role is responsible for researching, designing, and developing operational support services for business applications and information systems, aligning with organizational IT process methodology. The role involves collaborating within IT technical teams, leading small teams when necessary, and deploying infrastructure or services guided by senior technologists. The role prioritizes support services and analyzes business requirements, configures software, implements solutions, conducts testing, and maintains applications and infrastructure.

The role also requires advanced technical knowledge to manage and administer complex infrastructure or software platforms, serving as an incident life cycle coordinator and addressing complex issues.

This role is responsible for researching, designing, and developing operational support services for business applications and information systems, aligning with organizational IT process methodology. The role involves collaborating within IT technical teams, leading small teams when necessary, and deploying infrastructure or services guided by senior technologists. The role prioritizes support services and analyzes business requirements, configures software, implements solutions, conducts testing, and maintains applications and infrastructure.

The role also requires advanced technical knowledge to manage and administer complex infrastructure or software platforms, serving as an incident life cycle coordinator and addressing complex issues.

• Deploys end-user or enterprise infrastructure, applications, or services of moderate complexity in alignment with guidance from senior technologists, supporting more intricate solutions.
• Researches, designs, and develops operational support services for both existing and new business applications and information system solutions, integrating technical and business requirements in alignment with established organizational IT process methodology.
• Identifies, develops, and prioritizes support services based on business criticality, encompassing both third-party software and internally developed applications and infrastructure.
• Collaborates as a valued member of one or more IT technical teams and leads a small team of support engineers or applications specialists, whenever required.
• Analyzes business requirements, configures third-party software, implements infrastructure solutions, creates comprehensive documentation, conducts testing, and maintains applications, infrastructure, and information systems.
• Applies advanced technical knowledge to proficiently manage and administer infrastructure or software platforms and user groups characterized by moderate to high complexity.
• Assumes the role of an incident life cycle coordinator or service delivery lead to deliver resolutions for complex issues.
• Identifies potential escalations and proactively communicates them to the management, leading escalation through L4.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
• Collaborates as a valued member of one or more IT technical teams and leads a small team of support engineers or applications specialists, whenever required.

• Four-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in project management, production support of information technology…