Knowledge Management Program & Governance Specialist

Knowledge Management Program & Governance Specialist

• Pay Rate: $90 - $100/hour (on W2)
• Contract Length: 12 months
• Location: Onsite | Spring, TX 77389

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

We are looking for a hands‑on Knowledge Management Program & Governance Specialist to help implement and sustain the PDSS knowledge management operating model.

• Coordinate the delivery of the KM roadmap across content governance, operating-model implementation, enterprise KM tooling, migration, adoption, and ongoing sustainment.
• Translate KM strategy into actionable features, backlogs, milestones, requirements, acceptance criteria, dependencies, and implementation plans.
• Provide functional direction and priorities to SharePoint operational support, developers, UX resources, change‑management partners, and vendors.
• Define and maintain standards for living knowledge, curated entry points, and controlled documents.
• Establish practical governance for content ownership, review cycles, lifecycle status, metadata, permissions, archiving, and duplicate or conflicting content.
• Coordinate the Bloomfire proof of concept or implementation of the selected enterprise KM platform, including use‑case definition, content preparation, governance, testing, and rollout.
• Lead content inventory and triage activities to determine what should be retained, migrated, converted, linked, improved, or retired.
• Define information architecture, taxonomy, navigation, templates, and content patterns that improve findability and usability.
• Ensure content intended to support AI solutions has a clear owner, authoritative source, audience, lifecycle status, permissions, review date, and appropriate metadata.
• Coordinate requirements for SharePoint review and approval automation while technical resources perform the configuration and development.
• Develop and maintain KM guidance, training materials, communications, office hours, and adoption support.
• Relaunch and sustain the KM Champions network with clear roles, expectations, and escalation paths.
• Partner with enterprise IT KM teams to apply central standards while adapting implementation to PDSS business needs.
• Maintain program‑level reporting on roadmap progress, risks, decisions, content health, adoption, and measurable outcomes.
• Establish a sustainable operating and handoff model so KM practices continue after initial implementation.

• Demonstrated experience in enterprise knowledge management, content governance, information management, or a related discipline.
• Experience translating a KM strategy or operating model into practical processes, standards, roadmaps, and implementation activities.
• Strong understanding of information architecture, taxonomy, metadata, content lifecycle management, ownership, permissions, and review processes.
• Experience working with SharePoint and enterprise knowledge‑base or collaboration platforms.
• Strong program coordination and stakeholder‑facilitation skills across business, technical, vendor, and leadership teams.
• Ability to create clear requirements, priorities, governance materials, training content, and executive‑level progress reporting.
• Strong written and verbal communication skills, with the ability to simplify complex concepts for different audiences.
• Ability to work independently, resolve ambiguity, and move work from strategy through implementation and adoption.

• Experience implementing or governing Bloomfire, Shelf, Service Now Knowledge Management, or a similar enterprise KM platform.
• Experience supporting AI‑enabled enterprise search,…