Claims and Incident Manager

Description

An Incident Claims Manager oversees the end-to-end processing of insurance claims, ensuring they are handled efficiently, accurately, and in compliance with legal standards. They lead teams to investigate, evaluate, and resolve claims, often focusing on high-risk areas like liability, property damage, or cyber incidents to mitigate financial exposure and ensure fair settlements.

• Incident Investigation:
  Evaluating and documenting accidents, safety incidents, or security breaches.
• Claim Evaluation:
  Reviewing coverage, assessing damages, and determining liability for insurance claims.
• Team Leadership:
  Supervising claims staff, assigning tasks, and providing guidance.
• Litigation Support:
  Coordinating with legal counsel on high-exposure claims and potential lawsuits.
• Risk Mitigation:
  Analyzing claim trends to develop strategies that minimize future risk.
• Vendor Management:
  Managing relationships with third-party administrators (TPAs) and other service providers.

• Experience:
  
  Usually 5–10+ years in claims handling, specifically in general liability or bodily injury.
• Education:
  
  Some college, or a related field, often with professional certifications like AIC (Associate in Claims) or ARM (Associate in Risk Management).
• Skills:
  
  Strong negotiation, analytical, and communication skills are essential.
• Technical Knowledge:
  Familiarity with claims management software (HSI, Concentra, etc.)

• Roles:
  Corporate risk management department.
• Salary: 60k to 80k

Reports to Thomas Takada