General Manager SWIM Leadership

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Goldfish Swim School is a rapidly growing, award‑winning franchise that offers a fun work environment, real job experience and advancement opportunities for the right candidate. We change lives, help children reach their goals and reward hard work with shout awards, gift cards, and social events.

Job Title: General Manager

Reports to: Owner

FLSA Status: Exempt

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.

Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.

Trains and oversees the aquatics department to provide superior swim instruction to GSS students. Interacts with Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.

Provides sales and marketing training to all qualified sales staff.

Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.

Trains and oversees private party staff to ensure GSS standard operating procedures are maintained.

Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

Gains a high level of knowledge and experience in GSS pool operations necessary to maintain a safe and sanitary swim environment.

Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.

Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.

Maintains current certifications and stays up‑to‑date professionally on the aquatics and management field.

Schedules staff and manages payroll.

Fulfills other duties and responsibilities as assigned by the Employer.

Ability to work with children.

Excellent interpersonal communication and organizational skills.

Must pass background examinations (included with training).

High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Lifeguard, CPR/AED and First Aid certifications required.

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective franchisee is the employer at each location. Each franchisee can set its own wages, benefit programs and terms and conditions of employment, which may vary.