Program Manager, Operations

The Program Manager, Operation oversees program and contract performance, providing timely updates on project progress, schedules, budgets, and technical issues. This role leads the planning, execution, and delivery of Third Party Certification projects within an assigned region, ensuring alignment with organizational goals and client expectations. Depending on business needs, a solid technical understanding is required. The Program Manager may handle multiple projects simultaneously and support business development, client management, and contract administration to advance ABS and the ABS GVC Team.

• Act as the primary point of contact for clients on assigned programs.
• Direct and support the development of schedules/timelines/cost plans that support the business objectives, established budgets, resources, and project deliverables for each project.
• Oversee day-to-day execution of the overall project delivery process, including coaching cross-functional teams.
• Review and influence projects to ensure projects are executed within the approved budget and schedule and in accordance with company Quality requirements.
• Prepares technically accurate and timely reports related to the program.
• Managing and utilizing resources across programs
• Managing stakeholders’ communication and preparing communications for management and updates.
• Managing the primary project documentation from project initiation through completion in accordance with the process instruction.
• Ensure that invoices are correctly prepared in accordance with contractual terms and are issued to clients in a timely manner.
• Stays actively informed concerning technical, business, and management developments affecting present and potential customers and communicates this information promptly to the appropriate senior‑level managers.
• Prepare and submit time charge records, expense reports, and invoice approvals in a timely manner in accordance with company procedures.
• Negotiate budgets, schedules, project terms, and conditions on specific proposal opportunities and change requests.
• Work with Survey and Engineering Management to establish staffing requirements supporting program execution.

Education and Experience

• Typically requires a Bachelor of Science
• Preferably a Master of Science degree in Project Management or Engineering Management.
• Typically holds one of the following Project Management Professional certifications; PMP, PgMP, PfMP.
• Typically, a minimum of 10–16 years of project management‑related experience in a lead role.

• Exceptional knowledge and handling of project management methodology and techniques
• Ability to work positively with various individuals involved in the project.
• The ability to identify, analyze and solve complex and unique program‑related problems.
• Ability to organize, plan, monitor, and control contractual project requirements, budgets, schedules, and technical work.
• Exceptional Proficiency with PM tools and software (i.e., MS Office and MS Project) will be preferred.
• Possesses exceptional verbal and written communication skills and highly complex and unique technical issues to personnel who may or may not be in related technical fields.
• Realization of financial aspects of approved business plans and budgets pertaining to the program.
• Ability to direct the execution of complex programs.
• Ability to learn the ABS Health, Safety, Quality & Environmental Management System.
• Ability to speak and write English fluently.

Reports to a Manager, Director, or Executive level position.