Customer Support Knowledge Management Strategy Project Manager

We are looking for a Project Manager to lead the strategy and delivery of global, high‑impact initiatives within Customer Support Knowledge Management. This role will drive large‑scale, complex transformation projects that span multiple regions, stakeholders, and business units, translating a long‑term vision into executable multi‑year roadmaps. Partnering with technical experts, executives, and external consultants, this position plays a critical role in advancing innovation, enabling scalable solutions, and strengthening delivery excellence across the organization.

• Delivering large‑scale, complex internal projects that often span multiple regions, involve significant risk, and require adherence to established standards and protocols.
• Leading strategic global projects that require aligning stakeholders, communicating across organizations, and setting up multi‑year plans according to transformation vision.
• Working with technical experts, executives, and consultants spanning different business units and geographical locations.

• Influences outcomes through strong stakeholder alignment, clear accountability models, and structured decision‑making.
• Leads innovation projects focused on emerging technologies such as AI.
• Leads PoCs, pilots, and scaling of solution projects.
• Directs the delivery of internal projects, typically encompassing large‑scale and complex projects, spanning single or multiple regions, presenting a high level of associated risk.
• Manages project financials, consistently meeting or surpassing approved budgets, and ensures the provision of dependable financial forecasts to the management.
• Maintains and nurtures relationships with stakeholders belonging to the upper levels within the organization.
• Directs the project team, which includes both internal and external resources, typically consisting of over 20 individuals from diverse countries.
• Fosters the skill development of team members, while also providing comprehensive performance reviews and constructive development recommendations for the team.
• Contributes to setting the direction for the project management discipline within the company by refining templates, tools, and materials.
• Contributes to a culture of delivery efficiency and excellence within the program management department.
• Reviews the status of projects and budgets, while also managing schedules and preparing status reports.
• Applies advanced subject‑matter knowledge, leads and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower‑level employees.

• Four‑year or Graduate Degree in Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
• 7‑10 years of work experience, preferably in project management, HP Services business units, and with global projects, or a related field.

• Project Management Professional (PMP)

• Accounting
• Agile Methodology
• Auditing
• Billing
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management
• Subcontracting

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross‑functional initiatives.

• Works on complex problems where analysis of situations or data requires an in‑depth evaluation of multiple factors.

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $93,400 to…