Facilities Director

About the Role:

As a CBRE Facilities Director, you will serve as the primary client contact for the delivery of facilities management services to oversee a Global Headquarters in the Houston area. We are looking for an experienced Leader who will approach this role like a General Manager for a high-end hospitality or resort property. This 4 million+ square foot campus comprises 16 buildings on over 380 acres and serves as the global HQ for a major integrated fuels, lubricants and chemicals company.

The Facility Director will define the day-to-day experience.

This is a hospitality leadership role in a corporate environment that oversees facilities management as part of a wider remit. You will set and hold the standard across every touchpoint in the building — from the arrival experience to executive dining, from the events calendar to how a work order is closed, from HVAC preventative maintenance to emergency break-fix — with the precision and intentionality of the best hotels in the world.

The scope spans facilities, food & beverage, reception and visitor management, events and conference services, data center management, janitorial, security, mail, shipping & receiving, logistics, retail management, and technology. Some teams report to you directly, and you will manage hiring, goals, bonuses, and performance. Many do not — they are employed by vendor partners. You set the standard, enforce quality, and own every outcome regardless of who signs the paycheck.

Think of it as conducting an orchestra where the musicians come from different ensembles but need to play as one.

You will manage an operating budget in excess of $50 million, with full transparency to a client who thinks about money the way you would expect from a multinational corporation. That means real P&L ownership: variance reporting, forecasting, cross-category tradeoffs, and the ability to connect every dollar to a tangible experience outcome.

You’ll be working with a dedicated team with a strong sense of ownership, guiding them to implement innovations and drive savings for the client, without sacrificing the highest levels of customer service.

This job is part of the Facilities Management functional area, focusing on all aspects of the operations of a set of assets and providing support to the Client / Property Owner regarding all repairs and investment plans.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss status of the property, resolve any concerns and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors consistent with CBRE values. Persuade managers and other colleagues to take action while being guided by the organization's business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improve and change existing methods, processes, and standards within the job discipline.

Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.

• Hospitality instinct built through direct hospitality industry experience — hotels, premium F&B, luxury events, or equivalent environments where the standard is felt, not just measured
• P&L ownership at $25M+…