Senior Manager, Global Product Returns and Remarketing

• Lead worldwide product returns and remarketing strategy across forecasting, operations, disposition, resale, refurbishment, recycling, and recovery pathways
• Own business performance for returned, excess, and end-of-life products, including inventory velocity, aging exposure, recovery value, cost, service levels, and customer experience
• Develop and govern global operating processes, KPIs, and performance routines
• Build and manage cross-functional execution plans with reverse logistics, refurbishment, finance, category, sales, planning, regional operations, and external business partners
• Use market, financial, operational, and inventory insights to identify recovery opportunities, manage risks, forecast outcomes, and recommend actions to senior leadership
• Drive process standardization, AI and automation, digital enablement, and continuous improvement initiatives

Requirements

• Global people leadership experience leading distributed teams across regions, cultures, and functions
• Strong knowledge of reverse logistics, product returns, remarketing, refurbishment, product disposition, channel sales, and inventory optimization
• Financial and commercial acumen, including recovery value, cost, inventory exposure, and business trade-offs
• Executive communication skills for translating complex data into concise insights, decisions, risks, and recommendations
• Ability to influence cross-functional stakeholders, manage external partners, resolve operational escalations, and align teams around measurable outcomes
• Continuous improvement and digital transformation experience, including process excellence, analytics, automation, governance, and scalable operating models
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations Management, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence
• Typically 10+ years of job-related experience or 8-10 years of management experience, preferably in supply chain, operations, or a related field
• PMP Certification preferred
• Certified Professional in Supply Management certification preferred
• Ability to travel 25%

Core Competencies

Demonstrates expertise in leading global product returns and remarketing strategies, with a strong focus on reverse logistics, financial acumen, and cross-functional collaboration. Proven ability to drive continuous improvement and digital transformation initiatives while managing complex operational processes and stakeholder relationships.

Highest-signal resume keywords

• Global People Leadership
• Reverse Logistics Expertise
• Financial Acumen
• Executive Communication Skills
• Continuous Improvement Experience

ATS Optimization Keywords

Hard Skills

• Product Returns Management
• Inventory Optimization
• Data Analysis
• Process Standardization
• Forecasting
• KPI Development
• Operational Governance
• Digital Enablement
• Risk Management
• Channel Sales

Soft Skills

• Influencing Stakeholders
• Cross-Functional Collaboration
• Problem Solving
• Team Alignment
• Operational Escalation Resolution

Certifications & Qualifications

• PMP Certification
• Certified Professional in Supply Management

Industry Keywords

• Supply Chain Management
• Operations Management
• Manufacturing Engineering
• Business Administration
• Remarketing Strategy

Tools & Technologies

• AI and Automation Tools
• Performance Management Systems
• Analytics Platforms
• Supply Chain Management Software
• Digital Transformation Tools