Quality Engineer

Responsibilities

• Resolve complex field issues that cannot be addressed by first- and second-level support organizations and act as the final escalation point
• Lead system-level debugging across hardware, operating systems, drivers, firmware, BIOS, and applications
• Use advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling
• Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues
• Collaborate with R&D, ODMs, silicon vendors, and external suppliers to resolve design and integration defects
• Support failure analysis and quality engineering teams in identifying defect trends and systemic gaps
• Validate hardware, firmware, and software fixes for stability, compatibility, and production readiness
• Document and manage escalations using structured methodologies including 8D, RCA reports, and defect tracking systems
• Influence product design, firmware behavior, and driver implementation based on field learnings
• Mentor senior engineers and establish debugging, escalation-handling, and knowledge-sharing best practices

• Advanced diagnostic and analytical skills for complex, cross-domain technical issues
• Expert use of Win Dbg and Windows Performance Analyzer (WPA)
• Strong experience troubleshooting PC hardware and platform-level issues, including CPU, memory, storage, I/O, and thermal
• Deep understanding of BIOS/UEFI, OS internals, drivers, and firmware interactions
• Proficiency in Windows internals, services, registry, event tracing, Power Shell, and command-line tools
• Ability to independently lead investigations with minimal direction
• Strong written and verbal communication skills for technical and executive audiences
• Ability to operate effectively under high-pressure, high-ambiguity conditions
• Bachelor’s or Master’s degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline, or equivalent practical experience
• 5+ years of progressive experience in quality engineering, quality systems, reliability engineering, system debugging, enterprise support, platform engineering, or related fields
• Experience operating at a principal or enterprise-level scope, influencing strategy beyond a single product or team
• Experience working with OEM/ODM ecosystems and silicon vendors
• Certifications such as Microsoft Windows Client/Server, CompTIA A+, or equivalent
• Experience analyzing system logs, telemetry data, and kernel/user-mode dump files
• Ability to travel 25%

Demonstrates advanced diagnostic and analytical skills for resolving complex technical issues, with expertise in system debugging, hardware and software validation, and collaboration with cross-functional teams. Proficient in using structured methodologies for documentation and escalation management while mentoring engineers in best practices.

• Advanced Diagnostic Skills
• Expertise in Win Dbg
• Troubleshooting PC Hardware
• Deep Understanding of BIOS/UEFI
• 5+ Years in Quality Engineering

• System Debugging
• Log Analysis
• Crash Dump Analysis
• Performance Profiling
• Root Cause Analysis
• Windows Internals
• Power Shell
• Event Tracing
• Defect Tracking
• Telemetry Data Analysis

• Strong Communication Skills
• Ability to Operate Under Pressure
• Mentoring

• Microsoft Windows Client/Server
• CompTIA A+

• Quality Engineering
• Reliability Engineering
• OEM/ODM Ecosystems
• Silicon Vendors
• Platform Engineering

• Windows Performance Analyzer
• Command-Line Tools
• Defect Tracking Systems