Telecommunicator - Overnight Shift

Description

SUMMARY:

The Telecommunicator answers emergency medical calls and uses radio, telephone, and computer systems to obtain, document, and transmit essential information to emergency response personnel. This position requires a high level of accuracy, clear and composed communication, and the ability to manage multiple tasks simultaneously to ensure timely and effective support of emergency medical operations.

SPECIAL

NOTE:

This job has been designated as a Safety Sensitive Position by HCESD
11. Public safety, as well as the safety of HCESD
11 employees, requires that the employee in this position be able to always perform all essential functions at the highest levels. Therefore, this position is subject to frequent drug testing and requires reporting of all employee use of High-Risk Medications identified by HCESD
11 and certification from the employee’s physician that such medications can be safely used while working. Because HCESD
11 ’s ability to deliver emergency medical response depends on having a workforce that can be reliably scheduled, this job also requires regular and reliable attendance. This is a high-stress job that requires focus, engagement, and high performance in traumatic, physically demanding, emotionally charged, and life-threatening situations. The position involves exposure to serious and graphic injury to adults and children, including death and dismemberment.

A high level of physical, mental, and emotional health is an essential requirement.

ESSENTIAL

SKILLS:

• Receives and processes emergency medical calls and performs dispatch functions for Emergency Medical Services (EMS) units in a high-volume, fast-paced environment.
• Utilizes the Medical Priority Dispatch System (MPDS) to obtain critical information and determine appropriate response levels.
• Provides medical pre-arrival instructions in accordance with International Academies of Emergency Dispatch (IAED) protocols, including CPR, childbirth/OB, airway management, choking, and hemorrhage control.
• Dispatches EMS units timely and accurately using Computer-Aided Dispatch (CAD), radio systems, and system status management tools.
• Accurately documents all call and incident information in the CAD system, including location details, access instructions, business or apartment identifiers, gate codes, patient location, and crew safety information.
• Relays critical information and messages between emergency scenes, EMS units, fire agencies, and other entities requiring notification during emergency incidents.
• Operates public safety communications systems, including CAD, 9-1-1 telephone systems, text-to-911, TDD, GIS mapping, aerial imagery, and public safety radio systems.
• Maintains situational awareness by monitoring unit status and incident activity to support coordinated and safe emergency response.
• Communicates clearly, calmly, and professionally with callers and field personnel during emergency situations.
• Provides appropriate routing to units and reports routing issues to the on-duty Field Supervisor when identified.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED equivalent.
• One-year experience as a public safety Telecommunicator / operator in a high-performance EMS system.
• Current Advanced Emergency Medical Dispatch (AEMD) (or able to attend within first three months) and CPR Certification.
• Adept with the use of map books, i.e., keymap, and be able to receive and follow written and/or verbal instructions appropriately.
• Ability to effectively manage multiple tasks simultaneously and make sound decisions in high-pressure situations while maintaining a high level of accuracy.
• Ability to type at least 35 words per minute.
• Excellent written and verbal communication skills.
• Excellent interpersonal and conflict resolutions skills.
• NIMS IC‑100, 200, 700, 800 within 6 months of employment.
• Must have a valid Texas driver's license.
• May not have been excluded by the OIG to participate in federally funded healthcare programs.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…