Information Technology - IT VMO - UX Researcher III

Information Technology - IT VMO - UX Researcher III

Location:

Spring, Texas (Onsite)

Design researchers explore people’s goals, motivations, and behaviors by conducting user research studies. They synthesize research findings into meaningful insights for design and business teams. This role involves working closely with senior team members and design professionals to inform design decisions, develop existing research skills, and build empathy for others.

• Perform research activities, such as interviews, to explore customer needs and inform design decisions.
• Conduct heuristic evaluations of vendor and internally-developed experiences to assess usability.
• Conduct research across multiple platforms and interfaces, including desktop, web, and physical spaces.
• Synthesize quantitative and qualitative research findings into insights like personas and scenarios.
• Present and advocate research findings and recommendations to internal teams and stakeholders.
• Conduct user interviews to understand business goals and determine research approaches.
• Partner with research leads and business teams to coordinate research logistics, including recruiting.
• Assist in planning efforts based on business goals, research complexity, and personal capacity.
• Collaborate with internal design teams and customers to better understand their perspectives.
• Support activities to increase awareness of human-centered research approaches and practices.

• Experience conducting user research studies, including generative and evaluative research.
• Ability to perform qualitative and quantitative research to inform design decisions.
• Proven ability to synthesize observations into concise narratives and recommendations.
• Experience with basic functionality of leading research software (e.g., Survey Monkey, MaxQDA, Morae) to document findings.
• Capability to adapt and deliver research based on shifting priorities and timelines.
• Demonstrated teamwork and collaboration skills that support cross-disciplinary design teams.

• A commitment to stay updated on design industry trends, improve skills, and share approaches with others.
• Motivation to build domain and technical knowledge to inform research decisions.
• Desire to leverage and expand upon existing research to improve experiences and influence design strategies.