Team Leader, Restaurant​/Food Service

Team Leader

Position Summary:

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.

Key Duties/Responsibilities:

* Constantly sets the example by maintaining visibility and interacting with guests.

* Models a "guest comes first" attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.

* Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.

* Handles guest complaints effectively using the C A R E model - courtesy, apology, resolution, extra effort.

* Interacts effectively with diverse groups of people and does not have or display any biases.

* Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe.

* Treats all employees with care and respect.

* Motivates and inspires employees to achieve high performance while adhering to Company procedures.

* Provides feedback and recognition.

* Willingly accepts feedback from management.

* Supervises and trains team members on workstation operations.

* Delegates work and follows up appropriately.

* Demonstrates mathematical aptitude, reading comprehension, and good problem solving skills.

* Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.

Qualifications:

* High School Diploma/Equivalency preferred.

* Minimum of 6 months JIB experience.

* 100% certified in all workstations.

* Preferable to have 1 year supervisory experience in a customer service business.

* Must be 18 years old.

* Must complete any and all Team Leader training classes.

* Must attain Serv Safe certification or other as required.

* Must be able to work a minimum of 40 hours per week depending upon the needs of the business.

* Internal promote preferred (already meets the requirements for Team Member; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).

* Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.

* Must have transportation to and from work.