Member Experience Manager

Benefits:

• Employee discounts
• Opportunity for advancement

Member Experience Manager
Stretch Zone
-The Vintage
Health, Wellness & Fitness Professionals

Compensation:
$13 - $14.50 Per Hour DOE + Monthly Sales & Booking Commission(s)

Help People Move Better, Feel Better, and Live Better


At Stretch Zone, our mission is to improve the quality of life for as many people as possible through practitioner-assisted stretching.


We are looking for an energetic, positive, and people-focused Member Experience Manager who is passionate about health, wellness, and helping others reach their goals. This is more than a front desk or sales position—you will serve as a guide, educator, and relationship builder throughout our members’ wellness journey.

WHAT YOU’LL DO


Create an Exceptional Member Experience:

• Welcome every member and guest with enthusiasm and professionalism.

• Build relationships that make every client feel valued and supported.

• Manage scheduling, member communication, and resolve concerns.

• Protect and enhance the positive culture of the studio.

Guide New Members:

• Conduct introductory stretch consultations and studio tours.

• Educate guests on practitioner-assisted stretching.

• Understand goals and recommend appropriate membership or packages.

• Follow up with prospective members and build lasting relationships.

Drive Growth & Retention:

• Improve member retention through meaningful touch points.

• Encourage referrals and community involvement.

• Participate in local events and partnerships.

• Support studio revenue and membership growth.

WHAT SUCCESS LOOKS LIKE:

• Passion for helping others.

• Strong communication and relationship-building skills.

• Competitive, goal-oriented mindset.

• Excellent organization and time management.

• Ability to work in a fun, fast-paced team environment.

Qualifications:

• Experience in customer service, hospitality, fitness, wellness, or sales preferred.

• Comfortable with phone outreach, networking, and educating clients.

• Professional, positive, and self-motivated.

Compensation & Benefits:

• Competitive hourly pay $13.50 - $14.50 Per Hours DOE

• Performance-based commissions and bonuses.

• Paid training and ongoing education.

• Career growth opportunities.

• The ability to positively impact people’s lives every day.