Insurance Customer Service Leader

Job Description

Tibbs Insurance Agency opened in 2015 and has grown into a high-performing office built on positivity, teamwork, and purpose. We believe in bringing positive energy to work each day and leaving negativity at the door. Our leadership structure exists to support team members, and every team member’s voice matters. We operate at a high level, stay consistent, and pursue goals together while maintaining a supportive, drama-free culture that people genuinely enjoy being part of.

Employees love our caring leadership, family-like atmosphere, and genuine coaching that helps them improve and succeed.

We are seeking an experienced Insurance Customer Service Leader to help with leading our customer service department, as well as service and retain our growing client base. This role is ideal for someone who has great leadership skills, thrives in a positive, team-driven environment and wants to contribute to a culture built on growth.

If you want to be part of a positive agency where your voice matters,
apply today!

• Base hourly pay of $25 to $40 based on experience
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Cancer policy coverage
• Hands-on training
• Professional, supportive team environment

• Service and manage existing policies
• Identify cross-sell opportunities
• Maintain regular client contact to drive retention
• Review policies and recommend additional coverage
• Support overall customer satisfaction and account management

• Active insurance license
• 3 to 5 years of relevant experience
• Self-motivated, reliable, and professional
• Strong multitasking skills in a fast-paced setting
• Quick learner with a team-oriented mindset