Accessibility Installation Specialist

Job Description

Employee will travel and service territory performing evaluations and installations of company products, such as modular aluminum handicap ramps, vertical lifts, stair lifts, grab bars and any additional accessibility and mobility equipment offered to customers according to scheduled work orders and manufacturer specifications. Prior experience with these products and American Disabilities Act (ADA) requirements is not required.

This full-time position will require extended periods of independent operations in a company vehicle at a customer’s site. Personal accountability, trustworthiness and integrity are critical for this role. These traits will be discussed extensively during an interview.

• Perform evaluations at customer’s home or business and recommend proper equipment
• Provide leadership and product training to junior technicians
• Apply recommended company products to residential or business structures according to work order specifications, safety procedures, instructions, and code compliance
• Collaborate with team members to identify and apply best-available solutions to complex situations
• Plan and execute schedule to meet or exceed daily scheduled appointment timelines
• Exhibit a sense of urgency in completing daily job assignments
• Utilize excellent verbal and written communication skills with all customers, staff, vendors, and corporate personnel
• Demonstrate high standards with customer interaction and address customer satisfaction issues promptly and completely
• Troubleshoot and resolve service and installation concerns
• Safely operate company vehicle at all times
• Maintain vehicle, tools and equipment in clean and proper operating condition
• Safeguard and properly use all customer information and company property issued during employment, including tools, toolboxes, electronic devices, credit cards and any other productivity tools

• Basic mechanical and technical knowledge and power tool proficiency
• Ability to use technology: tablet, smart phone, GPS, internet, company software
• Experience with job costing, plan layouts and estimating job site requirements
• Experience troubleshooting and resolving mechanical and electrical issues using troubleshooting guides, wiring diagrams, etc.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Physical strength, stamina, and dexterity to lift and move up to 100 lbs. and stoop, bend, and stand throughout the course of a workday in varying weather conditions at various construction sites with varying terrain
• Ability to pass drug screening, background check and have a clean motor vehicle report

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Next Day Access - North Houston is a Veteran-owned Small Business (VOSB). We believe in the foundational dignity of the elderly and physically disabled. Our products and services improve the safe accessibility to all areas of the home by minimizing the dreaded slips, trips, and falls that can occur.