Principal Platform Product Manager, ServiceNow

## Principal Platform Product Manager, Service Now Apply locations :
Spring, Texas, United States of America time type:
Full time posted on:
Posted 9 Days Agojob requisition :
3164116

Principal Platform Product Manager, Service Now
** Description
- ** We are seeking a
** Principal Product Manager
** to lead product strategy and capability evolution for our
** Service Now platform**. This role owns the end-to-end platform product vision, roadmap, and AI acceleration—driving measurable business impact by enabling value streams through scalable, reusable capabilities.

This is a high-ownership, high-impact role requiring a strong blend of product thinking, Service Now platform depth, and entrepreneurial execution. You will operate as a force multiplier—accelerating innovation, enabling reuse, and driving rapid experimentation to unlock value across the enterprise.## ##
** Core Competencies (What we are looking for)**###
** Product Sense & Strategic Thinking
*** Thinks in capabilities, not features
* Balances short-term wins vs. long-term platform scalability
* Ecosystem + trade-off mindset:
Consistently balances value stream needs, market needs, engineering constraints, and tech debt, and makes clear calls on what should be standardized as a platform capability vs. left to tenant-level flexibility.
* Evidence-driven bets (not opinions):
Uses research, user feedback, and outcome metrics to frame hypotheses, define success measures, and decide whether to stop, iterate, or scale platform capabilities based on adoption/impact signals.### ###
** Technical Depth (Service Now)
*** Brings a strong technical foundation on the Service Now platform, not just functional familiarity
* Understands architecture patterns, integration models, data flows, and performance considerations
* Able to challenge engineering decisions constructively and drive the right platform design choices
* Clearly differentiates between configuration, customization, and platform extensibility trade-offs### ### ***
* ** Entrepreneurial Mindset
*** Curious, proactive, and constantly exploring new possibilities
* Operates with a “build-test-learn-scale” mindset### ###
** Execution & Impact Orientation
*** Strong bias for action — gets things done
* Delivers measurable impact, not just outputs### ###
** Platform Thinking
*** Understands ecosystem dynamics, reuse, and developer experience
* Builds for scale, extensibility, and adoption### ###
** Experimentation Mindset
*** Comfortable with ambiguity and failure
* Drives rapid prototyping and data-driven decision making
** Key Responsibilities**###
** 1. Platform Product Strategy & Vision
*** Define and drive the Service Now platform product vision, roadmap, and strategy aligned to enterprise priorities and value streams
* Translate business needs into scalable, reusable platform capabilities (common services)
* Establish a clear capability model and product taxonomy for Service Now platform services###
** 2. Capability Mapping & Acceleration
*** Partner with value streams to understand business needs and map them to Service Now-native capabilities
* Identify opportunities to reuse, standardize, and scale platform services across tenants
* Enable faster delivery velocity by promoting platform-first development and reducing duplication
** 3. Experimentation & Innovation
*** Drive a culture of rapid experimentation, prototyping, and iterative learning
* Establish MVP-first approach: prove value quickly, scale what works, and fail fast when needed
* Leverage Service Now capabilities (GenAI, workflows, app engine) to create quick prototypes and PoCs###
** 4. Product Lifecycle
*** Own the complete product lifecycle:  + Opportunity identification  + Business case development
* Drive agile execution in partnership with engineering, operations, and platform teams
* Track product performance and optimize based on adoption, efficiency, and impact###
** 5. Governance & Platform Excellence
*** Establish and enforce platform governance, standards, and reusable design patterns
* Balance innovation with control (compliance, security, scalability, and upgradeability)
* Partner with engineering to drive clean core, modular architecture, and…