Trolley Operator

Shift: Friday & Saturday: 4:30p – 10:30p and Sunday: 11:15a – 7:15p (20 hours total)

Under direct supervision of the Trolley Supervisor, the Trolley Operator is responsible for transporting passengers in a safe, courteous manner, observing and complying with all applicable laws and regulations. This position is also responsible for vehicle pre/post trip inspection for proper functioning of the vehicle and maintaining cleanliness throughout the working shift. This position is 100% focused on FTA grant‑funded transit activity.

• Operate Township transit vehicle safely and smoothly, transporting passengers along a fixed route transportation corridor, or along other routes that may be assigned by the Trolley Supervisor. On fixed routes make stop announcements to passengers upon approaching prescribed destinations.
• Assure compliance with all applicable Commercial Driver’s License (CDL) and Department of Transportation (Use the "Apply for this Job" box below). and regulations.
• Assure cleanliness of vehicle before, during, and after shift. Sanitation of vehicle may be required throughout shift, as needed.
• Follow instructions from Trolley Supervisor and promptly communicate any issues or concerns to them.
• Complete daily vehicle pre/post trip inspections via mobile device.
• Report for duty promptly in proper uniform and physical condition and be ready to work any route assigned.
• Provide information to passengers concerning the Town Center Trolley program and/or the Township area in a helpful, courteous, efficient manner.
• Use proper etiquette to assist all passengers, including those with disabilities. Requested assistance may include the loading and unloading of motorized and non‑motorized vehicles, scooters, strollers, and other assistive devices via vehicle lift or ramp.
• Use correct safety procedures to operate vehicle lift or ramp and secure wheelchairs, scooters, and other assistive devices.
• Accurately prepare and complete all required logs and reports including reports on traffic accidents and passenger incidents.
• Operate a two‑way radio system in accordance with the regulations of the Federal Communication Commission (FCC). Utilize other communication systems as prescribed by the Trolley Supervisor and as set out in the Trolley Operator Manual e.g.: cell phones, radios, and Mobile Data Terminal (MDTs).
• Maintain the standards of The Woodlands Township, including but not limited to the Drug & Alcohol, ADA, EEO, Title VI, Code of Conduct and safety policies and procedures.
• Operate in a constant state of alertness and in a safe manner.
• Maintain confidentiality of information.
• Perform other duties as assigned.

This position is a safety‑sensitive position and is subject to random drug testing.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exceptional customer service skills are needed. Must be available at least two Saturdays per year for training purposes.

State and local traffic laws, ordinances, and regulations involved in the operation of vehicles.

Read maps and follow directions.

High school diploma or General Education Degree (GED).

One (1) year of related experience and/or training; or equivalent combination of education and experience. Must be familiar with state and local traffic laws, ordinances, and regulations involved in the operation of vehicles. Thirty (30) days of hands‑on operation of passenger vehicle as defined by Class B CDL with passenger endorsement.

• Must possess a Texas driver’s license and meet the driver safety policy requirements.
• Must possess or obtain a Class B CDL with passenger endorsement within the 180‑day probationary period and maintain such throughout employment.
• 30 days of hands‑on operation of passenger…