Operations Specialist

Job Description Operations Specialist – Heavy Haul / Overdimensional Freight (Brokerage)

Location: Spring, TX (Greater Houston Market)
Department: Operations / Brokerage Reports To: Operations Manager / Director of Operations

The Operations Specialist is responsible for the end-to-end execution of over dimensional (OD) and heavy-haul shipments within a freight brokerage environment. This role requires deep expertise in permitting, routing, carrier sourcing, and compliance for oversized freight across multiple states. The ideal candidate thrives in high-touch, high-complexity logistics operations and has an established network of specialized carriers.

• Coordinate cradle-to-grave movement of oversized / overweight (OD/OW) freight shipments
• Build and execute detailed load plans including route surveys, axle configurations, and transit timing
• Secure qualified heavy-haul carriers (RGN, multi-axle, dual-lane, etc.)
• Negotiate rates with carriers and ensure margin compliance

• Manage multi-state permitting processes, including oversize/overweight permits, escorts / pilot cars, route restrictions and curfews, coordinate with third-party permit agencies when needed

• Serve as primary point of contact for customers on specialized shipments
• Provide proactive communication on milestones, delays, and risk mitigation
• Build and maintain a vetted network of heavy-haul carriers and vendors

• Anticipate route challenges (bridge laws, construction, weather)
• Resolve service disruptions quickly (breakdowns, re-permitting, re-routing)
• Maintain high service levels on high-value, high-visibility freight

• Utilize TMS systems for load tracking, documentation, and billing
• Ensure accurate entry of accessorials (permits, escorts, tolls, etc.)
• Maintain detailed shipment records for audit and compliance

• 3+ years of freight brokerage experience specifically in heavy haul / OD freight
• Strong understanding of permitting processes across multiple states
• Axle weight distribution and equipment types
• Escort requirements and route planning
• Experience with TMS platforms and load tracking systems
• Strong negotiation and problem-solving skills

• Experience with project cargo, energy, construction, or industrial freight
• Familiarity with route survey tools and permitting software
• Existing book of specialized carriers or customers

• High attention to detail (critical for compliance-heavy freight)
• Sense of urgency and ownership
• Strong communication and stakeholder management
• Ability to manage multiple complex shipments simultaneously