Operational Key Account Manager, Oil & Gas, Road

Company Overview

DSV is the world’s 3rd largest global transport and logistics provider, founded in 1976. We help customers move goods worldwide from our offices in more than 80 countries.

Spring, TX (The Woodlands, TX area)

Road US

Operational Key Account Manager, Oil & Gas, Road US

Full Time

The Operational Key Account Manager, Oil & Gas is responsible for managing and supporting strategic Oil & Gas customer relationships within the DSV Road US freight brokerage operation. This role ensures seamless coordination and execution of domestic transportation solutions supporting complex and time‑sensitive Oil & Gas supply chain movements. The position combines operational freight management with key account management responsibilities, acting as a central point of contact for customers, internal stakeholders, carriers, and transportation providers.

• Serve as the primary operational point of contact supporting strategic Oil & Gas customer accounts and related transportation activity.
• Coordinate daily domestic transportation solutions and support customer supply chain requirements across multiple transportation modes and service offerings.
• Develop and maintain strong relationships with customers, carriers, internal operations teams, and external partners through phone, email, virtual meetings, and in‑person engagement.
• Manage daily shipment activity and oversee freight execution to meet customer expectations, service requirements, and operational timelines.
• Support the overall customer relationship by providing consistent communication, operational visibility, and proactive issue resolution.
• Coordinate and oversee time‑sensitive Oil & Gas freight movements, including tracking, tracing, appointment coordination, and shipment issue resolution.
• Act as an escalation point for customer operational issues, service concerns, shipment delays, and transportation exceptions requiring elevated attention.
• Collaborate closely with Carrier Sales and Operations teams to secure capacity, support pricing strategies, and ensure successful shipment execution.
• Monitor shipments from pickup through final delivery, ensuring accurate and proactive communication to customers and internal stakeholders.
• Review customer transportation requirements and provide operational recommendations, service solutions, and pricing support aligned with customer expectations and business objectives.
• Drive customer retention and account growth initiatives by identifying opportunities to improve operational efficiencies and strengthen strategic partnerships.
• Participate in customer meetings, Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and operational review calls to discuss performance metrics, opportunities, and service improvements.
• Support customer onboarding, implementation activities, operational transitions, and ongoing account optimization initiatives.
• Utilize transportation management systems (TMS), reporting tools, and operational platforms to facilitate shipment planning, execution, tracking, and reporting.
• Maintain awareness of Oil & Gas industry trends, customer operational environments, and transportation market conditions impacting service and supply chain operations.
• Support continuous improvement initiatives focused on operational performance, customer satisfaction, service quality, and process efficiency.
• Maintain accurate customer activity, reporting, and account information within company systems and platforms.
• Perform other duties, responsibilities, and special projects as assigned by management.

• High School Diploma or equivalent (GED) required;
  Bachelor’s degree in Business, Logistics, Supply Chain Management, Transportation, or related field preferred.
• Minimum of 5 years of experience in logistics, transportation brokerage, freight operations, supply chain, or related transportation environment required.
• Minimum of 2+ years of Oil & Gas industry experience required, including direct experience supporting Oil & Gas transportation, logistics, supply chain operations, or midstream operations.
• Prior experience working for or directly…