Operational Key Account Manager, Oil & Gas, Road

Position: Operational Key Account Manager, Oil & Gas, Road US
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:
Spring, TX (The Woodlands, TX area)

Division:
Road US
Job Posting Title:
Operational Key Account Manager, Oil & Gas, Road US
Time Type:
Full Time

Summary

The Operational Key Account Manager, Oil & Gas is responsible for managing and supporting strategic Oil & Gas customer relationships within the DSV Road US freight brokerage operation. This role ensures seamless coordination and execution of domestic transportation solutions supporting complex and time-sensitive Oil & Gas supply chain movements.

This position combines operational freight management with key account management responsibilities, acting as a central point of contact for customers, internal stakeholders, carriers, and transportation providers. The Operational Key Account Manager is responsible for overseeing day-to-day transportation execution, strengthening customer relationships, supporting strategic initiatives, driving account growth opportunities, and ensuring operational excellence across assigned accounts. The role requires strong knowledge of Oil & Gas logistics environments, urgency-driven transportation operations, and the ability to effectively manage customer relationships in a fast-paced and highly service-focused environment..

Duties & Responsibilities

• Serve as the primary operational point of contact supporting strategic Oil & Gas customer accounts and related transportation activity.
• Coordinate daily domestic transportation solutions and support customer supply chain requirements across multiple transportation modes and service offerings.
• Develop and maintain strong relationships with customers, carriers, internal operations teams, and external partners through phone, email, virtual meetings, and in-person engagement.
• Manage daily shipment activity and oversee freight execution to ensure customer expectations, service requirements, and operational timelines are consistently met.
• Support the overall customer relationship by ensuring consistent communication, operational visibility, and proactive issue resolution.
• Coordinate and oversee time-sensitive Oil & Gas freight movements, including tracking, tracing, appointment coordination, and shipment issue resolution.
• Act as an escalation point for customer operational issues, service concerns, shipment delays, and transportation exceptions requiring elevated attention.
• Collaborate closely with Carrier Sales and Operations teams to secure capacity, support pricing strategies, and ensure successful shipment execution.
• Monitor shipments from pickup through final delivery, ensuring accurate and proactive communication is provided to customers and internal stakeholders.
• Review customer transportation requirements and provide operational recommendations, service solutions, and pricing support aligned with customer expectations and business objectives.
• Drive customer retention and account growth initiatives by identifying opportunities to improve operational efficiencies and strengthen strategic partnerships.
• Participate in customer meetings, Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and operational review calls to discuss performance metrics, opportunities, and service improvements.
• Support customer onboarding, implementation activities, operational transitions, and ongoing account optimization initiatives.
• Utilize transportation management systems (TMS), reporting tools, and operational platforms to facilitate shipment planning, execution, tracking, and reporting.
• Maintain awareness of Oil & Gas industry trends, customer operational environments, and transportation market conditions impacting service and supply chain operations.
• Support continuous improvement initiatives focused on operational performance, customer satisfaction, service quality, and process efficiency.
• Maintain accurate customer activity, reporting, and account information within company systems and platforms.
• Perform other duties, responsibilities, and special projects as assigned by management..

Education & Experience

• High School Diploma or equivalent (GED) required;
  Bachelor's degree in Business, Logistics, Supply Chain Management, Transportation, or related field preferred.
• Minimum of 5 years of experience in logistics, transportation brokerage, freight operations, supply chain, or related transportation environment required.
• Minimum of 2+ years of Oil & Gas industry…